Customer Support Representative - Tier 1

ARxIUM; Winnipeg; Hybrid; CAD 40,000 - 60,000; Full time

Job summary

Join ARxIUM as a Customer Support Representative Tier 1, where you'll provide technical support for advanced pharmacy automation solutions. This hybrid role based in Winnipeg involves troubleshooting hardware and software issues, ensuring customer satisfaction, and representing the company professionally. Ideal candidates are bilingual, skilled in customer service, and possess technical expertise in robotics and software.

Benefits

Medical/Dental/Vision benefits

Flexible work schedule

Generous paid time off

Employee referral program

Company paid Life/ADD insurance

RRSP/DPSP

Qualifications

• 3+ years of customer service and phone support experience in a related field.
• Ability to troubleshoot software and mechanical issues.
• Experience with robotics and relational databases is an asset.

Responsibilities

• Provide technical phone support to customers and Field Service Representatives.
• Perform remote troubleshooting and software patch installations.
• Support various robotic technologies in pharmacy settings.

Skills

Customer service

Phone support

Bilingual in English and French

Excellent computer skills

Troubleshooting software issues

Electro-mechanical knowledge

Education

Certification or Diploma in a technical field

Tools

Windows OS

Microsoft Word

Microsoft Excel

T-SQL

SQL Server

Job description

Are you ready to be apart of changing the game for pharmacy automation with next generation solutions? Come join us!

Who We Are:

ARxIUM is a leader in the development of advanced pharmacy technology and solutions. Here you have the opportunity to work with the best experts in the pharmacy health systems sector paving the way with innovative automation hardware and software technologies.

ARxIUM has been providing innovative solutions in the pharmacy automation space for over twenty years and currently serves customers in North America, Europe and Asia. We have offices in Winnipeg and the Chicago Area and work remotely in cities across North America and Europe.

ARxIUM is proud to offer the successful candidate

• Medical/Dental/Vision benefits or Health Spending Account
• Company paid Life/ADD insurance
• RRSP/DPSP
• Flexible work schedule
• Generous paid time off
• Employee referral program
• Competitive salary
  
  

About The Role:

A Customer Support Representative Tier 1 is responsible for providing technical phone and remote support to internal and external ARxIUM customers throughout the United States, Canada and abroad.

This position is a hybrid role based in Winnipeg, MB.

What You'll Be doing:

• Providephone support to customers and Field Service Representatives in order to resolve software and hardware issues
• Performremote troubleshooting, data-mining, log file analysis, and software patch installations
• Supporta variety of interfaces and computer based robotic technologies, which automate medication dispensing and packaging in different pharmacy settings
• Provideeffective installation, preventive and corrective repair instructions for on-site repairs of customer equipment
• RepresentARxIUM to the customer and provides effective professional communication regarding customer problems
• Updates, reviews, and closes support tickets as required
• Dispatches support requests to Field Service Representatives or third-party subcontractor for onsite repairs when required
• Must be able to work varied hours (including weekend and holiday support) when assigned
• Must be able to accommodate some travel for on-site installations and training
• Performs related duties as assigned
  
  

Who We're Looking For:

• 3+ years of customer service and phone support experiencein a related field
• Bilingual in English and French
• Excellent computer skills (Windows OS; Microsoft Word, Excel)
• Ability to describe/troubleshoot software issues and mechanical problems, as well as the interface workings between systems/devices using detailed workflow processes
• Ability to describe/troubleshoot software issues and mechanical problems, as well as the interface workings between systems/devices using detailed workflow processes
• Electro-mechanical knowledge
• Certification or Diploma in a technical field or equivalent experience is preferred
• Experience with software, mechanics, robotics andrelational databases (T-SQL &SQL Server)is considered an asset
  
  

Take a look at your potential career with ARxIUM and apply today.

WE would love to meet you!

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