Associate Customer Support Specialist (French and English fluency)

Fleetio; Canada; Remote; CAD 52,000 - 73,000; Full time

Job summary

Fleetio is hiring an Associate Customer Support Specialist to provide technical support for their fleet management software. This entry-level position requires fluency in French and English, with responsibilities including handling customer inquiries and ensuring customer satisfaction. Join a company recognized for its commitment to remote flexibility and employee wellbeing.

Benefits

Health/dental coverage (100% employee, 50% family)

Vision insurance

Stock options

401(k) with 4% match

4 weeks PTO, increasing with tenure

Paid parental leave

Disability insurance

Professional development stipends

Qualifications

• Fluent in both French and English.
• Experience in customer or technical support, preferably in software.
• Strong troubleshooting skills.

Responsibilities

• Provide exceptional Tier 1 support via phone and email.
• Investigate and escalate complex software issues.
• Identify opportunities to improve support workflows.

Skills

Customer service

Problem-solving

Communication

Analytical skills

Tools

CRM

Ticketing systems

Remote support

Job description

Associate Customer Support Specialist (French and English fluency)

Join us to apply for the Associate Customer Support Specialist (French and English fluency) role at Fleetio.

The Customer Support team is seeking a knowledgeable and customer-focused French and English fluent individual to join as an Associate Customer Support Specialist. You will be the first point of contact for our fleet management software, providing basic technical support and product knowledge to customers. Your role is critical in ensuring customer satisfaction, resolving technical issues, and delivering exceptional support experiences. This position requires a strong understanding of fleet management software, problem-solving skills, and effective communication of technical concepts.

About us… Fleetio is a modern software platform helping thousands of organizations worldwide manage fleet operations. As leaders in transportation technology, with recent Series C funding of $144M, we are on an exciting growth trajectory.

Learn more about us:

• Culture videos: https://fleet.io/culture
• Fleetio overview: https://www.youtube.com/watch?v=IlvIbwZT3oU
• Careers: https://www.fleetio.com/careers

Who You Are

You have served as the primary contact for basic technical support and product inquiries in the software industry. You excel in customer service via phone and email, maintaining professionalism and empathy. You possess comprehensive knowledge of fleet management software, including features, functionalities, and integrations. You work well in teams, collaborating with Support Specialists and Shift Leads to escalate issues appropriately. You are proactive in improving support processes and workflows. This role reports to the Associate Customer Support Manager. The schedule is Monday to Friday, 10am - 7pm EST.

Responsibilities

• Serve as the primary contact for technical support and product inquiries for Fleetio customers.
• Provide exceptional Tier 1 support via phone, demonstrating professionalism and empathy.
• Understand our fleet management software's features, functionalities, and integrations.
• Investigate and escalate complex software issues, collaborating with support teams.
• Identify opportunities to improve support workflows, documentation, and customer experience.

Your Experience

• Experience in customer or technical support, preferably in software.
• Knowledge of fleet management software is a plus.
• Strong troubleshooting, analytical, and problem-solving skills.
• Excellent verbal and written communication skills.
• Customer-centric mindset and organizational skills.
• Proficiency with support tools, ticketing systems, CRM, and remote support.
• Flexibility to work evenings or weekends as needed.
• Fluent in both French and English.

Benefits

• Health/dental coverage (100% employee, 50% family)
• Vision insurance
• Stock options
• 401(k) with 4% match
• 4 weeks PTO, increasing with tenure
• Holidays and floating days
• Parental leave: 16 weeks paid for birthing, 4 weeks for non-birthing parents
• FSA & HSA options
• Disability insurance
• Community funds, professional development, wellbeing, and business stipends
• Remote-friendly since 2012

Fleetio is an equal opportunity employer, celebrating diversity and inclusivity. Employment is at-will. For accommodations, contact [phone].

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industry: Software Development

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Salary range in Canada: CA$53,000 - CA$72,333.33 (posted 2 weeks ago), and CA$52,000 (posted 1 week ago). Other related roles are also listed.