Customer Support Representative

Proprofitworld; Toronto; Remote; CAD 35,000 - 48,000; Full time

Benefits offered by this job

Total Flexibility

Remote training

Digital onboarding

Job summary

Proprofitworld is seeking a remote Customer Support Representative in an entry-level role to join our growing global team. You will handle basic inquiries, log communications, and coordinate information workflows in a fully remote, schedule-flexible environment.

The position emphasizes strong written communication, attention to detail, and comfort with Excel and Google Workspace. Onboarding is provided, and you will participate in digital training and performance reporting.

Qualifications

• Must be at least 18 years old.
• Reliable internet connection and access to a secure computer or laptop.
• Strong written communication and basic proficiency in office software (Excel, Google Workspace).
• Attention to detail; onboarding orientation provided.

Responsibilities

• Respond to incoming digital communication and guide users to resources.
• Document and log customer inquiries, feedback, and support tickets in internal database.
• Assist users with basic account navigation and online registration processes.
• Maintain accuracy and quality standard metrics in digital reporting and communications.

Skills

Strong written communication

Attention to detail

Tools

Excel

Google Workspace

Job description

Description

An international digital services and consulting organization is currently seeking a remote Customer Support Representative to join our growing global team. In this entry-level position, you will be responsible for handling basic customer inquiries, logging user communication data, and coordinating information workflows. This role is fully remote and offers complete schedule flexibility, making it ideal for organized individuals looking to enter the digital support sector.

Key Responsibilities

• Respond to incoming digital communication and guide users to appropriate platform resources.
• Document and log customer inquiries, feedback, and support tickets in our internal database.
• Assist users with basic account navigation and online registration processes.
• Maintain accuracy and quality standard metrics in all digital reporting and communications.

Requirements

• Must be at least 18 years of age.
• Reliable internet connection and access to a secure computer or laptop.
• Strong written communication skills and basic proficiency in office software (Excel, Google Workspace).
• Attention to detail; a comprehensive onboarding orientation will be provided to all new team members.

Benefits and Perks

• Total Flexibility: Work 100% remotely with a task and shift management structure that adapts to your personal schedule.
• Professional Orientation: Full access to digital training modules, communication guides, and clear project parameters.
• Skill Development: Gain practical, hands-on experience in modern corporate customer relations and data logging systems.