Customer Support Representative

Fine Sight Solutions; Oakville; On-site; CAD 40,000 - 70,000; Full time

Job summary

Ein renommiertes Unternehmen im Bereich Telekommunikation sucht einen dynamischen Customer Support Representative, der leidenschaftlich daran interessiert ist, Lösungen für Kunden zu finden. In dieser Rolle sind Sie der Hauptansprechpartner für die Kunden und verantwortlich für die Bereitstellung eines erstklassigen Kundenerlebnisses. Sie werden die Möglichkeit haben, innovative Kommunikationsinitiativen zu entwerfen und umzusetzen, um die Kundenzufriedenheit und -bindung zu steigern. Wenn Sie in einem schnelllebigen, unternehmerischen Umfeld gedeihen und Teil eines engagierten Teams sein möchten, dann ist diese Gelegenheit perfekt für Sie.

Qualifications

• 2-4 Jahre Erfahrung in einer kundenorientierten Rolle.
• Bachelor-Abschluss von einer akkreditierten Hochschule.

Responsibilities

• Bereitstellung eines überlegenen Kundenerlebnisses und Einhaltung der Markenstandards.
• Zusammenarbeit mit dem Client Account Management zur Verbesserung der Kundenerfahrungen.

Skills

Kundenservice

Problemlösungsfähigkeiten

Teamarbeit

Kommunikationsfähigkeiten

Education

Bachelor-Abschluss

Job description

Do you believe that all it takes is a little communication and a smile to solve most problems?

Are you passionate about introducing solutions to clients they haven't even been aware of?

Are you ready to grow your career and work for a company that you believe in?

Three times yes? Then we need to meet you!

We are looking for a Customer Support Representative to proactively support and provide direct customer service strategies for a renowned client in the telecommunications industry. As the Customer Support Representative, you will be the client's primary point of contact, fueling their excitement. Our ideal candidate has successfully built, coordinated, and executed client projects from inception to completion, with a hunter-mentality and a willingness to roll up their sleeves.

What You Will Accomplish Every Day:

• Provide a superior client experience by maintaining brand standards, delivering exceptional customer service, and upholding our core values.
• Apply knowledge of products and services to successfully process tasks and requests to meet client expectations.
• Collaborate cross-functionally with the Client Account Management and Quality Assurance teams to evaluate and enhance client experiences.
• Manage the flow of inquiries, requests, and upgrades, ensuring timely processing within the client agreement.
• Report on and communicate Key Performance Indicators critical to the success of the account and relevant executives.
• Design and implement client communication initiatives to improve follow-up, satisfaction, and retention.
• Ensure all standard operating procedures are executed and maintained by the team on the client account.

What You Bring to the Role:

• Bachelor's degree from an accredited college or university.
• 2-4 years of experience in a client-facing role within the business sphere.
• Ability to work effectively and collaboratively as part of a team to meet goals and deadlines.
• Strong problem-solving skills with the ability to think quickly and make responsible decisions.
• Ability to thrive in a fast-paced, entrepreneurial environment.
• A pragmatic mindset combined with creativity to drive innovation within the team.

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