Customer Support Representative

Ndax; Calgary; On-site; CAD 40,000 - 60,000; Full time

Job summary

Join a forward-thinking company that is one of Canada's fastest-growing cryptocurrency trading platforms. As a Customer Support Representative, you will be the face of the brand, engaging with customers through various channels and providing exceptional service. This role requires a self-motivated individual who is passionate about customer satisfaction and has strong communication skills. Enjoy a supportive team environment along with health, dental, and vision benefits for full-time employees. If you are eager to learn and grow in the exciting world of digital finance, this opportunity is perfect for you.

Benefits

Health Benefits

Dental Benefits

Vision Benefits

Flexible Working Schedule

Supportive Team Environment

Qualifications

• Self-motivated individual with strong communication skills.
• Passionate about customer satisfaction and eager to learn.

Responsibilities

• Respond to customer inquiries via live chat, email, and phone.
• Resolve customer complaints and manage records efficiently.
• Stay informed about promotions and cryptocurrency trends.

Skills

Interpersonal Communication

Problem Solving

Customer Satisfaction

Adaptability

Job description

Job Title: Customer Support Representative

Join NDAX, one of Canada's largest and fastest-growing cryptocurrency trading platforms, recognized as one of Canada's Best Workplaces by Great Place to Work. We are committed to empowering Canadians in digital finance and are looking for friendly, patient, and understanding Customer Support Representatives (full-time and part-time) to be the face of our brand.

Key Responsibilities:

1. Respond to customer inquiries via live chat, email, phone, and voicemails.
2. Maintain and build customer relationships by addressing questions and concerns professionally and promptly.
3. Resolve customer complaints, manage records, and draft reports on customer service issues.
4. Provide excellent customer experiences to foster loyalty.
5. Stay informed about promotions, product launches, and cryptocurrency trends.
6. Utilize product knowledge to create value for customers.

Requirements:

• Self-motivated problem solver with strong interpersonal communication skills.
• Passionate about customer satisfaction and eager to learn and grow.
• Availability for full-time work with flexible schedules, including mornings and evenings.
• Experience or interest in cryptocurrency is a strong asset.

Benefits:

• Health, dental, and vision benefits for full-time employees.
• Supportive and friendly team environment.
• Flexible working schedule.

Additional Details:

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Customer Service
• Industry: IT Services and Consulting