Customer Support & Production Assistant

Abmgood; Richmond; Hybrid; CAD 48,000 - 55,000; Full time

Benefits offered by this job

Extended health and dental benefits

Performance-based bonus

Job summary

GenomeMe Canada Inc. is seeking a Customer Support & Production Assistant to join its Richmond, BC team. The role blends customer order coordination with hands-on lab production work in a biotech setting.

Ideal for a recent science graduate, you will learn customer operations and production processes, maintain documentation, and collaborate with internal teams. Onsite work and a 1-year contract with extension potential are offered.

Qualifications

• Bachelor's degree in Biology, Biochemistry, Biotechnology, Biomedical Sciences or Life Sciences.
• Entry-level role; prior full-time industry experience is not required.
• Strong organizational and communication skills with attention to detail.

Responsibilities

• Support customer communications, orders, and fulfillment coordination with production teams.
• Respond to inquiries promptly and maintain accurate customer records.
• Assist with administrative tasks supporting customer service, sales, and order fulfillment.
• Perform routine laboratory production activities and follow SOPs.
• Maintain clean, safe laboratory workspace and report quality concerns.

Skills

Communication skills

Organization / time management

Team collaboration

Microsoft Office (Excel/Word/Outlook)

CRM / ERP experience

Biology / Life sciences background

Education

Bachelor's degree in Biology / Biochemistry / Biotechnology / Biomedical Sciences / Life Sciences

Tools

CRM / ERP systems

Job description

Overview

GenomeMe Canada Inc. is a growing biotechnology company specializing in high-quality GeneAb IHC antibodies and related diagnostic solutions.

We are seeking a Customer Support & Production Assistant to support both our customer-facing operations and laboratory production activities. This is an entry-level opportunity well suited to a recent graduate with a science or life sciences background who is interested in gaining broad, hands‑on experience in the biotechnology industry.

The role combines customer and order coordination with laboratory production work. The successful candidate will be organized, detail‑oriented, comfortable communicating with customers and internal teams, and willing to learn both the customer operations and laboratory production sides of a biotech business.

New graduates are encouraged to apply.

Key Responsibilities

Customer & Operations Support

• Support customer, distributor, and partner communications regarding GenomeMe products, orders, and services
• Process customer orders accurately and coordinate with production and operations teams to support timely fulfillment and shipment
• Respond to customer inquiries, requests, and concerns in a timely and professional manner
• Maintain accurate records of customer communications, sales orders, and related documentation
• Coordinate with internal teams to resolve order, delivery, or customer service issues
• Support the Business Development Manager with sales, marketing, and customer‑related activities as needed
• Assist with administrative and operational tasks supporting customer service, sales, and order fulfillment.

Laboratory & Production Support

• Perform routine laboratory production activities related to the manufacture of GenomeMe's GeneAb IHC antibodies
• Follow established standard operating procedures (SOPs) and work instructions
• Maintain accurate and complete documentation of production activities
• Follow laboratory safety requirements and WHMIS practices
• Identify and report production deviations, quality concerns, or non‑conformances
• Work collaboratively with the production team to meet production schedules and maintain product quality standards
• Maintain a clean, organized, and safe laboratory work environment

Qualifications

• Education: Bachelor's degree in Biology, Biochemistry, Biotechnology, Biomedical Sciences, Life Sciences, or a related scientific discipline
• This is an entry‑level position; prior full‑time industry experience is not required
• Previous co‑op, internship, academic laboratory, customer service, sales support, or administrative experience is considered an asset
• Strong organizational and time‑management skills with excellent attention to detail
• Strong written and verbal communication skills
• Ability to learn new processes quickly and manage multiple priorities
• Ability to work independently and collaboratively cross teams
• Proficiency with Microsoft Office, including Excel, Word, and Outlook
• Experience with CRM, ERP, or other business systems is considered an asset
• Receptive to feedback and committed to continuous learning and professional development

Compensation

• Base salary of $48,000–$55,000 per year, depending on qualifications and relevant experience
• Performance‑based bonus
• Extended health and dental benefits

Work Location

• 100% onsite in Richmond, BC
• The successful candidate must be available to work onsite from the first day of employment
• No relocation allowance will be provided

Employment Type: 1-year contract, with the possibility of extension to a permanent position based on performance and business needs.

Why Join GenomeMe

• Gain hands‑on experience across both customer operations and laboratory production
• Build practical skills in customer support, order coordination, and biotech manufacturing
• Develop broad exposure to the commercial and technical operations of a growing biotechnology company

We thank all applicants for their time and interest. Only shortlisted candidates will be contacted.