Genomic Client Services Specialist, Canada

Blueprint Genetics; Quebec; On-site; CAD 50,000 - 70,000; Full time

Benefits offered by this job

Support from experienced Client Services team

Opportunity for growth and learning

Job summary

Blueprint Genetics is seeking a Genomic Client Service Specialist in Canada to provide world-class customer support and ensure seamless order processing. You will engage with Canadian clients to answer product queries and maintain CRM records.

The ideal candidate has a degree in Life Sciences, is fluent in both French and English, and has 1-2 years of customer service experience. Joining a dynamic team, you will contribute to a leading company in the life sciences sector.

Qualifications

• 1-2 years of experience in customer service.
• Enthusiasm to develop in customer service.
• Ability to communicate fluently in French and English.

Responsibilities

• Provide world-class customer support to Canadian clients.
• Handle order processing and quality control.
• Maintain records in the CRM system.

Skills

Excellent communication skills

Customer service experience

Problem-solving skills

Fluent in French and English

Education

Vocational or bachelor's degree in Life Sciences

Job description

Do you love customer service? Do you want to be part of a global organization at the forefront of life sciences and healthcare? If so, then keep reading.

Blueprint Genetics, a Quest Diagnostics company, is a clinical genetic testing company aspiring to bring genetic knowledge to mainstream healthcare. We want to improve the lives of individuals and families impacted by inherited diseases. We are now looking for a highly motivated, social and proactive team player in the heart of our customer service team to fill the position of Genomic Client Service Specialist in Canada.

Our Client Services Team consists of energetic, innovative and positive experts of customer communication and Blueprint Genetics’ products. Our team has an essential role in the success of our company, and we work in close collaboration with laboratory, production and clinical interpretation teams, as well as, with marketing and sales. We at Blueprint Genetics are committed to providing clinicians, and their patients, with comprehensive and high‑quality tools and resources for diagnostics of genetic conditions. We work with hundreds of clinics around the globe and the quality of our interpretation has been praised by many of the world’s best medical centres.

Job Description

In this position your primary goal is to offer world‑class customer support to our Canadian clients and ensure that our delivery process runs smoothly. With phone and e‑mail as your main work tools, you will answer questions concerning our products, ordering, sample requirements and clinical statements. In addition, your daily work will consist of taking care of order processing, quality control, recording sample information, and maintaining records in the CRM system. You will also contribute to developing our customer communication process.

You will be joining our global client services team spread out in Canada, Finland and the United States. This role will report directly to the Genomic Client Services Team Supervisor in the United States.

Qualifications

We are looking for a person who is passionate about creating a great customer experience. We hope you have an interest in Life Sciences, for example through studies, but most importantly you are eager to learn more about our products and services. You are a true team player with the ability to work proactively, yet independently across teams. You have excellent communication skills and can provide high‑level service in French and English. You thrive in a fast‑paced and evolving environment and manage to multi‑task with interruptions and without being demotivated by routine back‑office tasks. Furthermore, you do not get startled by tricky client inquiries but instead consider these as opportunities to learn. We promise to provide you with the necessary on‑the‑job training to get you started and you will have the full support of our experienced Client Services team along the way.

• A vocational or bachelor’s degree preferably in Life Sciences or relevant field
• 1–2 years of experience from a demanding customer service position, and enthusiasm to develop in this area
• Ability to communicate fluently in French and English is required, other languages are seen as an asset
• Excellent problem‑solving skills and results oriented mind‑set with strong attention to detail
• Previous work experience from medical or life science environment is an advantage

What We Offer

At Blueprint Genetics you get to be a part of our global team of innovative, dynamic and motivated people. You will be working at the forefront of health and life sciences in a company that makes a real difference for people’s health. We are committed to living our values every day; sense of purpose, customer focus, teamwork and transparency. We offer you a rapidly evolving working environment, where you can learn and grow together with the company. You will get full support from our Global Client Services team.

If you are interested, please submit your application and CV along with your salary request. For more information about the position, please contact hiring manager Katherine Hall at [e-mail].