Customer Support Pro - Construction & Logistics

Konifer; Calgary; Hybrid; CAD 42,000 - 54,000; Full time

Job summary

Konifer is seeking a Customer Support Representative to ensure smooth communication between customers, sales teams, and internal departments. You will handle inquiries, quotations, order processing, invoicing, and showrooms coordination to support national projects.

The role emphasizes accuracy, timely responses, and collaboration with logistics and leadership to provide operational insights and improve customer experience.

Qualifications

• High School Diploma or GED required; Bachelor’s Degree preferred.
• Prior experience in customer service or a similar role is an asset.
• Strong written and verbal communication skills.
• Proficiency in MS Office, CRM systems (e.g., Salesforce), and digital tools.

Responsibilities

• Respond to customer inquiries and provide timely, accurate solutions.
• Support sales teams with order-related queries and coordination.
• Prepare quotations, follow up on leads, and assist showroom customers.
• Provide sales support materials and coordinate product demonstrations.
• Process customer orders and manage invoicing and documentation.

Skills

Customer service

Communication skills

MS Office

Salesforce

Education

High School Diploma or GED

Bachelor’s Degree

Job description

Konifer is seeking a Customer Support Representative to ensure smooth communication between customers, sales teams, and internal departments. You will handle inquiries, quotations, order processing, invoicing, and showrooms coordination to support national projects.

The role emphasizes accuracy, timely responses, and collaboration with logistics and leadership to provide operational insights and improve customer experience.