Customer Support Market Specialist

Bolt; Toronto; On-site; CAD 40,000 - 70,000; Full time

Job summary

An innovative company is seeking a passionate Customer Support Specialist to join their dynamic team in Toronto. This role offers the chance to make a real impact by enhancing customer experiences across various communication channels. You'll be part of a vibrant culture that values inclusivity and encourages personal growth. With opportunities to shape the future of mobility, you'll engage with millions of users and partners while enjoying a rewarding salary and wellness perks. If you're driven and eager to contribute to a better urban experience, this is the perfect opportunity for you.

Benefits

Wellness Perks

Stock Options

Career Growth Opportunities

Qualifications

• Experience in customer support roles, preferably in tech.
• Proficiency in English and French, both written and spoken.

Responsibilities

• Deliver exceptional support to customers across multiple channels.
• Assist business partners and maximize user experience.

Skills

Customer Support

Bilingual (English and French)

Attention to Detail

Communication Skills

Problem-Solving

Education

High School Diploma

Tools

Google Sheets

Excel

Job description

Join to apply for the Customer Support Market Specialist role at Bolt.

We are looking for an exceptional Customer Support Specialist to join our fast-growing Support team working across our ride-hailing businesses.

As a Customer Support Specialist, you will work in a young and energetic team. You'll have opportunities to help improve our processes and create the best customer experience.

About Us

With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. We believe in creating an inclusive environment where everyone is welcome, regardless of race, color, religion, gender identity, sexual orientation, national origin, age, or disability.

Our goal is to make cities for people, not cars, and we need your help to achieve this mission!

About The Role

The Customer Support Specialist is responsible for delivering exceptional support to customers and partners by assisting with inquiries across multiple communication channels, including phone, email, chat, and social media. This role ensures a seamless support experience, addresses questions and concerns, and maintains market response quality to meet company standards.

Main tasks and responsibilities:

• Represent Bolt in Canada.
• Support Bolt’s Ride-hailing users and help them maximize our apps.
• Assist our business partners in daily interactions with users.
• Create loyal fans by showing genuine care.
• Contribute ideas to decrease workload and improve support quality and speed.

About you:

• You speak English and French, with a minimum proficiency of C1 in both, written and spoken; additional languages are a plus.
• You have a positive, hardworking attitude.
• You pay high attention to detail.
• Basic Google Sheets/Excel knowledge is a plus.
• You are passionate about improving cities and ride-hailing.

Experience is valuable, but drive, intelligence, and integrity are key. Even if you don’t meet every requirement, consider applying!

Why you’ll love it here:

• Shape the future of mobility.
• Impact millions of customers and partners across 600+ cities in 50+ countries.
• Work with autonomous teams alongside some of the smartest people.
• Accelerate your career with unique growth opportunities.
• Enjoy a rewarding salary and stock options.
• Take care of your physical and mental health with wellness perks.

Additional Information:

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industries: Software Development

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