Manager, Food & Beverage Insights

Four Seasons Hotels and Resorts; Toronto; Hybrid; CAD 60,000 - 100,000; Full time

Job summary

An established industry player in luxury hospitality is seeking a Manager of Food & Beverage Insights to drive global guest growth strategies. This hybrid role focuses on leveraging diner data to enhance guest experiences and brand engagement. You will lead initiatives to analyze diner behaviors, develop strategic insights, and guide research efforts that shape the future of dining experiences. Join a collaborative team dedicated to delivering exceptional service and fostering a culture of innovation. If you are passionate about data-driven strategies and enhancing guest experiences, this opportunity is perfect for you.

Qualifications

• 3-5 years of experience in a fast-paced environment.
• Proven experience in strategy, guest insights, and analytics.

Responsibilities

• Lead F&B insights initiatives to uncover guest and diner behaviors.
• Design and execute quantitative and qualitative research on F&B.

Skills

Problem-solving

Analytical skills

Communication skills

Collaborative abilities

Proactive mindset

Education

Bachelor's degree in business

Tools

Microsoft Office

PowerBI

Alteryx

Job description

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About Four Seasons
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location: Four Seasons Hotels and Resorts is a global, luxury hotel management company managing over 120 hotels and resorts and 50 private residences in 47 countries. The company is committed to supporting cancer research and promoting diversity, inclusion, equality, and belonging worldwide. Our culture is powered by our people.

Role Overview: The Manager, Food & Beverage Insights will drive Four Seasons’ global guest growth strategy by leveraging diner data to identify opportunities throughout the guest and diner lifecycle. Supporting our global network, this role focuses on understanding how F&B contributes to brand acquisition, guest conversion, and long-term retention.

Key Responsibilities:

1. Evaluate the role of F&B as a key entry point to the brand.
2. Assess how F&B experiences contribute to guest conversion.
3. Understand how F&B drives guest retention and brand engagement.
4. Develop meaningful diner segments to inform strategic activations.
5. Design and execute quantitative and qualitative research on F&B.
6. Identify new data sources to enhance insights capabilities.
7. Guide the development of a holistic view of the guest experience.

What You’ll Be Doing:

Guest Growth Strategy

• Lead F&B insights initiatives to uncover guest and diner behaviors.
• Use diner and guest data to define segments and inform marketing strategies.
• Identify pathways for diner acquisition, conversion, and retention.
• Quantify the value of key diner segments to find growth opportunities.
• Monitor market trends to inform insights development.

Primary Research

• Lead primary research related to Hotels & Resorts and F&B.
• Advise on initiatives providing guest insights.

Qualifications:

• Bachelor’s degree in business or related field.
• 3-5 years of experience in a fast-paced environment.
• Proven experience in strategy, guest insights, and analytics.
• Experience with Microsoft Office, PowerBI, Alteryx, or similar tools.

Key Skills:

• Problem-solving and root cause analysis.
• Analytical skills for modeling and insights.
• Excellent communication and storytelling skills.
• Collaborative and relationship-building abilities.
• Proactive, autonomous, and resilient.

This role is a hybrid position requiring 3 days per week at our Toronto office located at 1165 Leslie Street, Toronto, Ontario.

We are committed to providing employment accommodations in accordance with applicable laws. Please inform Human Resources if accommodations are needed.