Customer Support & Billing Analyst

Actionstep; Calgary; On-site; CAD 19,000 - 28,000; Full time

Benefits offered by this job

Statutory holidays off

Employee & family assistance program

Job summary

Trail Appliances in Calgary, AB is seeking a dedicated Customer Service Representative to greet customers in person and over the phone, book deliveries, process payments, and keep invoices accurate. This full-time role emphasizes a people-first approach and strong teamwork.

You’ll collaborate with sales and service teams, maintain organized records, and adapt to our computer systems. The position offers training, benefits, and growth opportunities in a friendly, valuing-diversity environment.

Qualifications

• Demonstrate a strong work ethic, punctuality, and attention to detail.
• Proactively provide input and recommendations to enhance the customer experience.
• Collaborate with various departments to resolve customer issues efficiently and effectively.
• Quickly learn and adapt to computer software and systems.
• Exhibit outstanding oral and written communication skills within a diverse team.

Responsibilities

• Assist and greet customers, both in person and over the phone, ensuring a welcoming and professional experience.
• Book deliveries and coordinate scheduling to meet customer needs.
• Accurately and efficiently process customer payments and type up invoices — a minimum typing speed of 40 words per minute is required to meet operational standards.
• Maintain organized records and manage filing systems.
• Collaborate with sales consultants and team members to provide optimal solutions and support.

Skills

Customer service

Communication skills

Team collaboration

Adaptability

Typing speed 40 wpm

Tools

CRM software

Job description

Trail Appliances in Calgary, AB is seeking a dedicated Customer Service Representative to greet customers in person and over the phone, book deliveries, process payments, and keep invoices accurate. This full-time role emphasizes a people-first approach and strong teamwork.

You’ll collaborate with sales and service teams, maintain organized records, and adapt to our computer systems. The position offers training, benefits, and growth opportunities in a friendly, valuing-diversity environment.