Customer Support Agent

Teledyne Technologies Incorporated; Richmond; Hybrid; CAD 40,000 - 54,000; Full time

Job summary

Join a leading technology company as a Customer Support Agent in Vancouver. This full-time role involves providing exceptional support to clients in the merchant shipping industry, managing accounts, and troubleshooting technical issues while collaborating across departments. The position offers a hybrid work model and access to a learning platform.

Benefits

Competitive salary and benefits

Access to Teledyne University learning platform

Health benefits

Qualifications

• Fluent in English; additional languages are a plus.
• Experience in customer service or hospitality industries.

Responsibilities

• Deliver outstanding customer support worldwide.
• Manage accounts for new vessels and assist sales inquiries.
• Troubleshoot technical issues efficiently.

Skills

Communication

Customer Service

Technical Troubleshooting

Sales Support

Tools

Salesforce CRM

Microsoft Office

Job description

Join our team as a Customer Support Agent at Teledyne Technologies Incorporated.

About Teledyne: Teledyne Technologies provides enabling technologies for industrial markets requiring advanced technology and reliability, including aerospace, defense, environmental monitoring, electronics, oceanographic research, oil and gas exploration, medical imaging, and pharmaceuticals.

Job Overview: We seek passionate individuals to join our Global Customer Support Team in Vancouver, Canada. This full-time position involves providing exceptional support to clients in the merchant shipping industry, working 40 hours per week.

Primary Responsibilities

1. Deliver outstanding customer support worldwide.
2. Create and manage accounts for new vessels, including administration and registration.
3. Serve as the main contact between customers and internal teams.
4. Assist sales with inquiries and quotations.
5. Manage installation requests and related administrative tasks.
6. Communicate with on-board and shipping company customers via phone and email.
7. Troubleshoot technical issues efficiently.
8. Use Salesforce CRM to register and manage cases within KPIs.
9. Support customers with chart loading and sales inquiries.
10. Handle software registration and activation.
11. Maintain FAQs and monitor reporting tools.
12. Collaborate across departments to ensure seamless customer experience.
13. Participate in 24/7 support shifts via phone and email.

Qualifications

• Excellent written and verbal communication skills.
• Fluent in English; additional languages are a plus.
• Experience in customer service or hospitality industries.
• Interest in maritime industry.
• Proficiency in Microsoft Office and CRM software.

What We Offer

• Competitive salary and benefits.
• Access to Teledyne University learning platform.
• Hybrid work model.
• Health benefits.

Note: The role requires access to export-controlled information, and candidates must be eligible for appropriate U.S. export licenses.

Salary Range

$40,100 - $53,400 annually.

Additional Information

Our company values ethics and compliance with laws. We are an Equal Opportunity Employer, welcoming applicants regardless of race, gender, age, or other protected characteristics.