Customer Support Administrator

Element Materials Technology Ltd.; Edmonton; On-site; CAD 45,000 - 60,000; Full time

Job summary

Element Materials Technology Ltd. is seeking a Customer Support Administrator for their Edmonton lab. This role focuses on client communication, sample management, and reporting, providing an excellent career development opportunity within a global TIC business. Candidates should have a science background and strong organizational skills, with an emphasis on attention to detail and the ability to work independently.

Qualifications

• Preferred education in science to A level.
• Experience in an office environment is a plus.
• Highly motivated and organized.

Responsibilities

• Handle client calls and fulfill various requests.
• Resolve client issues and manage sample information.
• Create new clients and manage agreements in LIMS.

Skills

Attention to detail

Organization

Independence

Education

Science background to A level

Job description

Overview

Element has an opportunity for a Customer Support Administrator to join our growing team. This is a great opportunity to develop your career in administration within a global TIC business. This is an on-site position, based out of our Calgary or Edmonton labs.

Responsibilities

1. Handle client calls and fulfill requests such as reports, analysis, sample testing status, account and invoice inquiries, sampling information, pricing, test availability, missing samples/data, information sheets, and bottle orders.
2. Resolve client issues including missing sample information, verification of analysis requests, sample volume or preservation issues, agreement verification, repeat analysis notifications, billing, and onboarding new clients.
3. Accept and monitor rush samples, manage turnaround times, and inform technicians of due dates.
4. Create new clients and manage agreements in LIMS, issue reports, and update notes accordingly.
5. Maintain a clean and safe work environment, adhere to the Quality System, and perform general duties as directed by the team leader or lab manager.
6. Login samples into LIMS, communicate with clients regarding samples, results, reports, or account information.
7. Work with trainees, maintain training records, and seek guidance from supervisors when needed.

Skills / Qualifications

• Science background with education to A level preferred.
• Experience in an office environment is advantageous.
• Highly motivated, organized, and flexible with excellent attention to detail.
• Ability to work independently, under pressure, and meet deadlines without compromising safety or quality.

Company Overview

Element is a rapidly growing testing, inspection, and certification company with over 9,000 employees across 30 countries. Our purpose is to ‘Make tomorrow safer than today’ by ensuring products, materials, and services are safe, compliant, and fit for purpose.

Diversity Statement

We are committed to diversity and inclusion, providing equal employment opportunities regardless of age, disability, ethnicity, gender, marital status, race, religion, sexual orientation, gender identity, or other characteristics, in accordance with applicable laws.