Technical Support / Customer Service Representative-Remote (Night Shift)

Concentrix; Edmonton; Remote; Full time

Job summary

A leading global business services company seeks a Technical Support / Customer Service Representative for a remote night shift. The role includes providing customer support, resolving technical issues, and maintaining product knowledge. Ideal candidates should have strong customer relationship skills and at least one year of experience in customer service.

Benefits

Paid training and performance-based incentives

Comprehensive benefits including medical, dental, vision insurance

Paid time off

DailyPay enrollment option to access pay early

Opportunities for career advancement

Qualifications

• 1+ year of customer service experience required.
• Ability to work evening or overnight shifts required.
• Strong computer navigation skills and PC knowledge preferred.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Resolve technical issues related to hardware, software, and client products.
• Track, document, and retrieve information in databases.

Skills

Problem-solving

Customer relationship building

Multitasking

Education

High school diploma or GED

Job description

Technical Support / Customer Service Representative-Remote (Night Shift)

Employer Industry: Customer Service and Technical Support

Why consider this job opportunity:
- Salary of $21.49 per hour, with potential incentives based on performance
- Paid training and performance-based incentives
- DailyPay enrollment option to access pay early
- Opportunities for career advancement and personal development, with 80% of managers promoted from within
- Work-from-home convenience with a supportive and inclusive culture
- Comprehensive benefits including medical, dental, vision insurance, and paid time off

What to Expect (Job Responsibilities):
- Provide inbound customer support using a call flow guide
- Resolve technical issues related to hardware, software, and client products
- Track, document, and retrieve information in databases
- Maintain broad knowledge of client products and services, including smartphones and computers
- Deliver expert customer experiences with a focus on building relationships

What is Required (Qualifications):
- Strong focus on building customer relationships
- 1+ year of customer service experience
- Ability to work an evening or overnight schedule
- High school diploma or GED
- Strong problem-solving skills and proficiency in fast-paced multi-tasking

How to Stand Out (Preferred Qualifications):
- Technical support experience preferred
- Familiarity with iOS and/or MacOS or comparable technology
- Strong computer navigation skills and PC knowledge
- Eagerness to learn new technologies
- A quiet, distraction-free environment to work from in your home

#CustomerService #TechnicalSupport #RemoteWork #CareerGrowth #InclusiveWorkplace

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About the company

Concentrix,is a technology-enabled global business services company specializing in customer engagement and improving business performance for some of the world’s best brands.

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