Customer Supply Chain Manager

Dare Foods Limited; Cambridge; On-site; CAD 75,000 - 110,000; Full time

Job summary

A leading Canadian food company seeks a dynamic Manager for its Customer Supply Chain team in Cambridge. The role involves overseeing all customer-facing supply chain activities, managing a team, and driving performance improvements. Candidates should have strong leadership skills and relevant experience in logistics or materials management.

Benefits

Comprehensive health and wellness benefits

Paid time off

Career development opportunities

Qualifications

• 3-5 years’ leadership experience in food or CPG.
• Demonstrated achievements in leading change and improving performance.
• Skilled in coaching, facilitation, and project management.

Responsibilities

• Oversee customer-facing supply chain activities like order management.
• Motivate and lead a team of up to five direct reports.
• Establish clear accountabilities and deliverables for performance improvement.

Skills

Leadership

Coaching

Analytical skills

Education

Post-secondary education in logistics/materials management

Tools

Microsoft

SAP

Cognos

WMS

Job description

Company Overview

Made Better isn’t just a claim; it’s our Dare promise.

Dare has been a proudly Canadian, family-owned company since 1889. Throughout our long history, we’ve created some of the most loved brands in the country including Bear Paws cookies, REALFRUIT gummies, Breton crackers, Melba Toast and many more. For over 130 years we had been located in the Kitchener area since the family’s original store opened in 1892. We are now head quartered in Cambridge Ontario and we’ve expanded our roots far beyond. With eight manufacturing plants and over 1400 employees, Dare is part of the fabric of Canada.

At Dare our dedicated team works passionately to uphold our tradition of excellence, innovation and quality in every aspect of our operations. Our state-of-the-art facilities utilize advanced technology to ensure consistency and quality while meeting the evolving needs of our consumers and customers.

Overview:

We are currently seeking a Manager, Customer Supply Chain to join our dynamic Supply Chain team in Cambridge. In this fast-paced environment, you’ll collaborate with a group of experienced and passionate professionals.

Reporting to the Senior Manager of Logistics and Customer Supply Chain, this role is responsible for overseeing all customer-facing supply chain activities, including order management, order processing, and customer supply chain planning. As a leader of both people and processes, the Manager will set the direction for the department and ensure strong execution to drive both short- and long-term business results.

In this role, you will motivate, coach, and lead a team of up to five direct reports, guiding the development and implementation of effective distribution plans.

Key Ingredients:

• Provide direct leadership to ensure effective and accurate entry and management of orders according to agreed upon terms.
• Manage, hire, train, coach and develop direct reports.
• Deliver performance improvement through change initiatives and commitment to ongoing continuous improvement.
• Establish clear accountabilities, budgets, targets, deliverables and measurement systems to reach performance standards/goals.
• Effectively lead and deliver strong results against key performance metrics including health and safety, on time shipping, order accuracy, non-compliance, OS&D (over short & damages), customer service and on time delivery.
• Lead customer engagement to ensure effective execution of sales plans.
• Ensure team alignment and co-ordinate cross-functionally with the broader Supply Chain, Sales, Marketing, Product Development, Finance and Quality teams to reach corporate and DC-specific objectives.
• Facilitate regular business reviews with internal/external partners to drive improvement.
• Collaborate with Logistics and Carrier partners to find cost saving opportunities without impacting service.

Recipe for Success:

• Post-secondary education or equivalent in logistics/materials management.
• 3-5 years’ leadership experience (preferably in food or CPG).
• Demonstrated achievements in leading change and improving performance.
• Experienced in the use of formalized continuous improvement tools/systems.
• Skilled in coaching, facilitation and project management.
• Strong analytical approach to problem-solving.
• History of meeting/exceeding challenging performance goals; a desire to “win”.
• Intermediate/advanced knowledge of system tools (Microsoft, SAP, Cognos and WMS).

Additional Information

Total Rewards Package: Our Total Rewards package reflects the investment we make in our employees to help them and their families achieve their well-being goals. Total Rewards at Dare Foods includes a competitive base salary, comprehensive health and wellness benefits and retirement programs. In addition, we offer paid time off, career development opportunities as well as reward and recognition programs.

At Dare Foods Limited, we are dedicated to creating an inclusive, accessible, equal-opportunity environment that welcomes all individuals from all backgrounds because we know it will make our company a better place to work. Requests for accommodation due to a disability (visible or invisible, temporary or permanent) can be made at any stage of application and employment.

We want to thank all candidates in advance for their interest; only those candidates selected for an interview will be contacted. Due to the volume of applications we receive, we cannot confirm the receipt of individual applications or resumes.