Customer Supply Chain Co-Op

IKO North America; Brampton; On-site; CAD 27,552 - 41,328; Full time

Benefits offered by this job

Competitive salary

Health and benefit plan

Matched retirement savings program

Diversity and Inclusion focus

Potential for full-time employment post-internship

Job summary

IKO North America seeks a Customer Supply Chain Co-Op/Intern in Brampton to manage customer orders, ensuring timely delivery of products. Candidates must be current students in Business Administration, Supply Chain, Accounting, or Data Analytics. Responsibilities include order management, customer interactions, and collaboration with various departments. Strong communication, analytical skills, and detail orientation are essential. The position offers exposure to the supply chain field and potential for full-time employment post-internship.

Qualifications

• Current student or recent graduate in a relevant program preferred.
• High attention to detail and strong organizational skills.
• Effective written and verbal communication abilities.

Responsibilities

• Handle day-to-day customer inquiries by phone and email.
• Utilize systems for order entry and verify order accuracy.
• Manage order shipping dates and communicate updates.

Skills

Attention to detail

Organizational skills

Strong communication skills

Problem-solving

Analytical skills

MS Office

Customer focus

Relationship-building

Education

Current student in Business Administration, Supply Chain, Accounting, or Data Analytics

Tools

MS Excel

JDE

Power BI

Job description

IKO Industries Ltd. is a market leader in the manufacturing of roofing and building materials. IKO is a Canadian owned and operated business with production facilities worldwide and has many years of unparalleled success in the roofing materials industry. Quality, integrity, and trustworthiness are the values that underlie this success, and we have built this company by hiring people who hold these values. People like you!

Job Description

The Customer Supply Chain Co-Op/Intern will collaborate with sales, logistics, plants, and production planners to manage orders and resolve issues. The selected candidate will be responsible for working with customers on a day-to-day basis and handling inquiries received from customers to ensure that products and services are delivered in a timely manner.

WHAT’S IN IT FOR YOU?

• Competitive salary
• Competitive health and benefit plan
• Competitive matched retirement savings program
• The opportunity to join a continuously growing organization with focus on Diversity and Inclusion
• The opportunity to work with an industry leader in manufacturing
• Potential for full-time employment upon successful completion of the Co-Op/Internship

When You Join Us You Will

• Work closely with customers to handle day-to-day inquiries.
• Utilize multiple systems for order entry and verify customer orders for accuracy, load weight, pallet count, special considerations, etc.
• Order management including monitoring and updating of shipping dates and communicating updates/changes to internal and external customers.
• Track customer adherence to order rules and limitations during buy periods.
• Monitor inventory and direct allocation priorities with allocation planners.
• Responding to customer inquiries by phone and email and develop strong customer relationships.
• Collaborate with multiple internal departments to ensure a smooth order process by problem‑solving to expedite as required using various data sources.
• Preparing customer related reports.
• Identify trends in customer inquiries/complaints to support issue management and elevate these trends to the appropriate function.
• Author, edit, and approve knowledge base articles or SOPs as assigned.
• Analyze dashboards for the Customer Supply Chain Team and drive action plans to achieve customer centric targets.
• Monitor late orders to ensure departmental metrics are met.
• May require some travel within North America.

Our Ideal Candidate

• Current student enrolled in final year of studies at a College or University in a Business Administration, Supply Chain, Accounting, or Data Analytics program preferred. Recent graduates to be considered as well.
• High level of attention to detail and organizational skills.
• Strong communication skills (written and verbal).
• Ability to problem-solve and think outside the box.
• Strong/proven analytical skills.
• Ability to handle a high volume of emails and orders.
• Practical experience with MS Office (intermediate Excel skills) and detail-oriented research abilities.
• Strong interest in building a long-term career in the field of Supply Chain.
• Excellent customer focus and excellent relationship-building skills.
• Candidate will follow the US Holiday Schedule.
• Experience with JDE and Power BI is an asset.

Diversity and Equal Opportunity Employment

IKO Industries Ltd. is an equal opportunity employer. We are committed to diversity and inclusion and are pleased to consider all qualified applicants for employment without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability. IKO Industries Ltd. encourages and welcomes applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.