Customer Success Specialist (Support)

Strutta; Vancouver; On-site; CAD 50,000 - 70,000; Full time

Job summary

A social media platform provider in Vancouver is looking for a Customer Success team member for a one-year term covering maternity leave. The role involves providing support to users, managing social media campaigns, and troubleshooting platform issues. Candidates should have 3-5 years of support experience and strong problem-solving skills. This position requires communication proficiency and familiarity with support platforms like ZenDesk.

Qualifications

• 3-5 years of support experience.
• Strong problem-solving skills and ability to work under pressure.
• Experience in a software environment.

Responsibilities

• Providing support to users via phone and email.
• Assisting with the setup and management of social media campaigns.
• Troubleshooting platform issues and providing solutions.

Skills

Support experience

Problem-solving

Excellent communication skills

Self-motivated

Tools

ZenDesk

Desk.com

Job description

Position Overview

Strutta is currently seeking a Customer Success team member for a one-year term (maternity leave coverage).

Strutta is a DIY Social Media Contests & Sweepstakes platform based in Vancouver, serving some of the largest consumer brands over its 9-year history.

We are looking for a support delivery expert to cover our Customer Success function for a 1-year term. You will enable a diverse group of users and partners to develop social promotions using our online platform.

Responsibilities include:

• Providing support to users via phone and email
• Assisting with the setup and management of social media campaigns
• Troubleshooting platform issues and providing solutions
• Documenting support cases and feedback for platform improvements

Qualifications:

• 3-5 years of support experience
• Strong problem-solving skills and ability to work under pressure
• Experience in a software environment
• Excellent communication skills, both written and verbal
• Familiarity with support platforms like ZenDesk or Desk.com
• Active on social media channels
• Self-motivated and able to work independently
• Comfortable using Mac or PC

Preferred:

• Flexible availability
• Experience with Quality Assurance/testing
• Background in SaaS environments
• Understanding digital marketing objectives