Customer Success Specialist (Digital Advertising)

Dandelion Inc; Toronto; Ibrido; CAD 56.000 - 75.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive compensation

Profit sharing

Employee stock ownership plan

Health and dental plan

Unlimited vacation

Work from anywhere

RRSP matching after 1 year

Flexible work environment

Home office stipend

Descrizione del lavoro

Dandelion Inc is seeking a Client Success Specialist to partner with Enterprise-level clients, agencies, and internal teams. You will guide growth opportunities by applying platform knowledge and business insight while delivering high-touch account management.

You'll report to the Client Success Team Supervisor and collaborate across the Dandelion ecosystem to ensure value realization, exceptional service, and successful project outcomes for clients and partners.

Competenze

• Bachelor’s degree from a recognized university in a related field.
• 2+ years of digital account management experience.
• Experience with Google Marketing Platform and cloud-based marketing.
• Strong interpersonal and communication skills.
• Ability to collaborate with internal teams, external clients, and partners.
• Toronto-based applicants preferred.

Mansioni

• Own and manage relationships for key client accounts.
• Provide full-funnel recommendations and analyze opportunities.
• Assess client marketing maturity and advise growth steps.
• Become SME on partnerships/platforms in the Dandelion ecosystem.
• Lead regular client status meetings.
• Record detailed status notes and reports.
• Coordinate with Vendors and Agencies to maximize value.
• Support cross-team execution of projects.
• Address challenges and follow up with resources.
• Additional duties as required.

Conoscenze

Digital account management

Google Marketing Platform experience

Interpersonal communication

Professionalism

Client relationship management

Formazione

Bachelor’s degree in a related field

Strumenti

Google Marketing Platform

Marketing technology tools

Descrizione del lavoro

Dandelion, empowered by Know Company, is a digital transformation and licensing Partner for Google, Amazon, The Trade Desk, Yahoo, and Vistar marketing platforms, as well as other advertising technology tools. Focused on enhancing clients’ digital marketing maturity, Dandelion delivers strategies that blend platform licensing, consulting, advanced analytics and marketing technology solutions that are unparalleled in the industry. We are currently looking for some incredible additions to our rapidly growing team!

Diversity

We celebrate diversity on our team; our differences are acknowledged, appreciated and respected. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability status, or other considerations. Please let us know if you require any specific accommodations during the application process.

Hybrid Work

Know Company uses a hybrid model, where you are able to work from home, the office, or a combination of both. We actively encourage our team to be empowered and autonomous when choosing a work environment conducive to their own individual performance. All employees must be able to travel to a Know Company office as necessary at their own expense.

Position Overview

Client Success Specialist

The Role

The Client Success Specialist works closely and is comfortable working with Enterprise-level clients, their third-party agencies and Dandelion’s internal resources. They must have the expertise and knowledge of both the business and platforms required to effectively manage these high-touch accounts while progressing them down the maturity path.

As a consultative partner, the Client Success Specialist will advise our clients on industry trends and ways to harness different technology solutions to identify growth opportunities for the client and Dandelion. Successful candidates for this opportunity will demonstrate strategic thought and client management skills that go beyond platform knowledge.

This role will report directly to the Client Success Team Supervisor.

Responsibilities

• Owns existing and new client relationships for key accounts and acts as an additional resource for all services
• Supports and understands all client needs to provide full-funnel recommendations and analyze opportunities
• Analyzes and identifies a client’s marketing maturity and provides insights and feedback while transitioning them along the various stages of growth
• Works towards becoming a subject matter expert on all partnerships/platforms/tools available within the Dandelion ecosystem to provide a high-level summary of capabilities
• Leads client status meetings on a regular cadence to ensure that relationships and projects are running smoothly
• Follows the established best practices of the Client Success team to record detailed status notes, provide contact reports back to Clients as required etc.
• Addresses any challenges or opportunities by following up with the appropriate resources internally or externally
• Acts as a liaison between Vendors (ie Google or Amazon), Agency Partners, and Clients to ensure that Dandelion is being seen and utilized as a valuable resource and Partner
• Helps build collateral for regular business reviews, pulling information from internal teams as appropriate
• Works in tandem with other Dandelion teams to oversee the execution and progress of projects, ensuring value and relevance to Clients
• Helps to provide resolutions to a diverse range of complex problems associated with Client business needs
• Additional tasks and duties as required

Qualifications

• Bachelor’s degree from a recognized university in a related field
• 2+ years of experience working in digital account management
• Experience in the Google Marketing Platform and/or cloud-based marketing within a marketing agency or large enterprise environments
• Excellent and intuitive interpersonal and communication skills
• A high degree of professionalism and ability to work effectively and efficiently with internal colleagues, external clients, and their third-party partners at all levels of management
• Previous use or exposure to (preferred, but not required):
• Google Marketing Platform products (or similar)
• Applicants based in Toronto are preferred

What We Offer

As a certified Google Sales Partner and Amazon Advertising Partner, Dandelion maintains a highly collaborative working dynamic not only with our teammates and clients but our valued Partners. In addition to a strong opportunity for learning and growth within Dandelion, we also offer our teammates competitive compensatory advantages including:

• Base compensation ranging from $56,000 - $75,000 CAD
• Participation in our company profit sharing program
• Employee share ownership plan opportunities
• Access to excellent health and dental plan
• Unlimited vacation (up to 4 weeks at a time)
• Work from anywhere (up to 4 weeks at a time)
• Access to company matching RRSP after one year of employment
• Flexible work environment
• Provided technology and ongoing compensation to work from home (Laptop/Equipment/Cell/ Internet allowance)