People & Culture Advisor — Remote, Growth & Impact

Dulcedo; Montreal; Remote; CAD 65,000 - 90,000; Full time

Benefits offered by this job

Unlimited Paid PTO

Personal Days

Flexible Work Environment

Offices in Montreal & Toronto

Remote Work

Job summary

Dulcedo, a leading talent management group, seeks a People & Culture Advisor to support 100+ employees across Canada and the U.S. You will focus on employee relations, manager guidance, and shaping the employee experience at a fast-growing SME.

You will partner with the People & Culture Manager, handling sensitive matters with discretion, coaching leaders, and driving policy improvements. This role offers a dynamic, people-first environment with meaningful impact.

Qualifications

• 3–5 years HR experience focusing on employee relations in a fast-growing SME.
• Strong discretion and fair, careful judgment in sensitive situations.
• Proven ability to coach and influence leaders; comfortable guiding managers.

Responsibilities

• Serve as the primary contact for workplace questions, concerns, and conflicts.
• Coach managers through performance issues and difficult conversations.
• Lead employee relations cases end to end with investigations and documentation.
• Coordinate annual and quarterly performance reviews and tracking progress.
• Support compensation reviews with market benchmarking insights.
• Guide onboarding and offboarding, turning learnings into improvements.
• Manage sensitive incidents with composure and escalate when needed.
• Develop and refine HR policies to reflect how the team works.
• Stay current on employment laws for Canada and the U.S.
• Maintain accurate records in BambooHR and generate leadership reports.

Skills

Employee relations

Discretion

Leadership coaching

Cross-border knowledge

French & English

Calm under pressure

Initiative

Cultural alignment

Education

Bachelor’s degree in HR/IR/Business

Tools

BambooHR

Job description

At Dulcedo, talent management is not about volume - it’s about strategy, structure, and long-term vision. We are a full-service talent management agency specializing in the representation of creators, influencers, athletes, models, and entertainment talent across North America and internationally.Our mission is to build scalable, sustainable careers for our talent while delivering white-glove service to the brands and partners who collaborate with them. We believe in strong systems, thoughtful recruitment, and intentional growth, not short-term wins or reactive hiring.

Dulcedo is the largest multidisciplinary talent management group in Canada and a recognized leader across the US and North American markets. We manage the global careers of 500+ models, hundreds of Olympic and professional athletes, and a growing roster of top-tier digital creators, influencers, and streamers. With offices in Montreal and Toronto and an extensive network across Los Angeles, New York, Miami, and beyond, Dulcedo operates at the intersection of talent, culture, and entertainment.

At the core of Dulcedo’s values and recruitment process is a strong commitment to Diversity, Equity, and Inclusion. Our current workforce is a celebration of diverse ethnic backgrounds, races, gender identities, sexual orientations, abilities, and lived experiences. Our continued mission is to recruit, support, and grow talent in a way that ensures equal opportunities for all applicants.

Above all, Dulcedo is a people-first organization. Our team is made up of ambitious, collaborative, and high-performing individuals who care deeply about culture, integrity, and impact. Proudly certified as a Great Place to Work, we foster an environment where people are empowered to grow, challenge themselves, and do meaningful work alongside industry-leading talent.

The Role At A Glance

We are looking for a People & Culture Advisor to become the go-to advisory presence for our team of 100+ employees across Canada and the U.S. As our P&C function evolves, we are dedicating this role fully to the human side of the business: employee relations, manager guidance, and the conversations that shape how people experience Dulcedo.

You will work closely with our People & Culture Manager and be a visible, in-person resource for employees and leaders alike. This is a role for someone who reads a room well, handles sensitive matters with a refined sense of discretion, and gives managers advice they can act on the same day. You will lead key moments in the employee lifecycle, from performance cycles to difficult conversations to exits, while helping us sharpen the policies and practices behind them.

Your Role In Action

• Serve as the first point of contact for employees and managers on workplace questions, concerns, and conflicts, responding with clarity and speed.
• Coach managers through performance issues, team dynamics, and difficult conversations, equipping them to lead with confidence.
• Lead employee relations cases end to end, including investigations, warning meetings, documentation, and follow-up, ensuring fair and consistent application of policy.
• Coordinate annual and quarterly performance reviews, supporting managers in delivering feedback, setting goals, and tracking progress.
• Contribute to annual compensation reviews, including market benchmarking, to support internal equity and external competitiveness.
• Guide the onboarding and offboarding experience, including exit plans and exit interviews, and turn what you learn into actionable insights.
• Manage sensitive and time-critical situations with composure, escalating appropriately and protecting both the employee and the organization.
• Develop, review, and refine HR policies, procedures, and practices so they reflect how our team actually works.
• Stay current on federal, provincial, and state employment legislation, ensuring compliance for our Canadian and U.S. workforce.
• Maintain accurate employee records in BambooHR and produce reporting that informs leadership decisions on engagement and retention.

What You’re Bringing With You

• Seasoned Advisor: 3 to 5 years of HR experience with a strong focus on employee relations, ideally within a fast-growing SME.
• Trusted Confidant: A refined sense of discretion and the judgment to handle sensitive situations with fairness and care.
• Manager Whisperer: Proven ability to coach and influence leaders at every level, and to hold your ground when the situation calls for it.
• Cross-border Expert: Working knowledge of Quebec and Ontario employment standards; familiarity with U.S. employment law is a strong asset.
• Clear Communicator: Full professional proficiency in French and English, written and spoken.
• Calm Operator: High tolerance for ambiguity, with the instinct to bring structure and clarity when things move fast.
• Culture Carrier: A genuine understanding of how culture drives performance, and the ability to translate it into practical people initiatives.
• Credentialed Professional: Bachelor's degree in Human Resources, Industrial Relations, Business Administration, or a related field. CRHA or CRIA designation is an asset.
• At Dulcedo, we look for more than just a CV - we look for energy.
• You’re known for your initiative, curiosity, and genuine drive to make things happen.
• Your positive attitude, collaborative spirit, and the way you uplift those around you are contagious.
• You thrive on new challenges, stay calm under pressure, and love the pace and excitement of a dynamic environment.
• You’re a true self-starter - passionate, gritty, and goal-oriented, someone who loves having projects, challenges, and milestones to work toward.
• In short, you’re driven, creative, and structured, someone who knows how to balance discipline, fun, and performance - 3 core pillars of Dulcedo’s culture.

Life at Dulcedo!

• Unlimited Paid PTO : Yes, really. Enjoy true work–life balance with the freedom to take the time you need, when you need it!
• 12 Monthly Personal Days : One extra day off every month to recharge and relax
• Flexible Work Environment : Minimal office attendance for those near our hubs, giving you room to adapt your schedule with ease.
• Montreal & Toronto Offices : Snacks, great vibes, and pet-friendly spaces. What more could you ask for?
• Remote Work : Ideal for our travellers, expats, and digital nomads who want to grow their career without staying in one place.
• Freestyle Fridays : We wrap up at 2:00 PM ET every Friday. Long weekends, every week.
• Comprehensive Insurance : Dental, vision, and medical coverage for you and your loved ones.
• Room to Grow : Take advantage of real internal mobility in a fast-growing company where “sky’s the limit” isn’t just a saying.
• The Best of Both Worlds : A vibrant startup spirit backed by 15+ years of experience and the stability of a well-established organization.