Customer Success Specialist (CSS) 1

RATIONAL AG; Mississauga; On-site; CAD 45,000 - 65,000; Full time

Job summary

RATIONAL AG is seeking a Customer Success Specialist for the Mississauga, ON office to market iCombi Pro and iVario Pro to the local market. You will invite companies to webinars, host demonstrations, and secure appointments for the field sales team, while qualifying prospects and maintaining CRM records.

Responsibilities include supporting pre- and post-sale activities, updating Salesforce, and building lasting customer relationships for ongoing success.

Qualifications

• Experience in the food industry or kitchen operations is preferred.
• Experience troubleshooting by phone/email/MS Teams or similar is required.
• CRM experience with Salesforce is preferred.
• Bachelor's degree is a plus.

Responsibilities

• Market the RATIONAL thermal cooking systems (iCombi Pro and iVario Pro) to the local marketplace.
• Invite companies to online sales webinars, host events, and secure appointments for the field sales team.
• Qualify prospects via internet research and phone communication; build and maintain CRM records.
• Proactively drive sales and upsell opportunities; maintain customer lifecycle touchpoints.
• Update Salesforce CRM and support after-sales activities.

Skills

Strong communication

Customer-oriented

Self-motivated

Organized

Results-oriented

Detail-oriented

Education

Bachelor's degree (plus)

Tools

Salesforce

Job description

Essential Duties And Responsibilities

Pre-Sales

Job Description

You're the gold center.

Be part of our champion team.

Customer Success Specialist: Pacific

This customer care manager position is based in our Mississauga, Ontario office. The primary goal is to market the RATIONAL thermal cooking systems (iCombi Pro and iVario Pro) to the local marketplace. The CSS will invite companies to the online sales webinars, local demos and secure appointments for the field sales team. In addition they will qualify prospects in the targeted the customer base, updating the CRM (Sales Force) and build a last-longing relationship with the customers that should also be applied to the after-sales activities.

Essential Duties And Responsibilities

Pre-Sales

• The primary goal is to market the RATIONAL thermal cooking systems (iCombi Pro and iVario Pro) to the USA marketplace by successfully inviting, hosting, and moderating companies in online sales webinars or by securing appointments for the field sales team
• Qualify prospects via internet investigation and telephone communication, thus developing it into a functional record where we can interact and support the customer.
• Target our existing customer base, thus embracing the ideal of multiple touch points on the customer lifecycle to maximise upsell opportunities for a total kitchen solution.
• Proactively drive sales via the identification and qualification of new business prospects.
• Continuous CRM (Salesforce) updates

After-Sales

• Follow up with the customer to and take corrective actions when needed to ensure customers' satisfaction throughout the customer journey
• Book Trainings (Academy)

General marketing

• Support on general marketing department tasks as needed

EDUCATION And/or EXPERIENCE

• Food Industry: 5+ years of kitchen experience: Chef and/or Supervising Kitchen Operation - Catering and hospitality Industry experience preferred
• Experienced with troubleshooting by phone/e-mail/Microsoft Teams or similar (required)
• Cold Calling experience is preferred
• Bachelor's degree is a plus.
• CRM Experience: Salesforce (Preferred)

Qualifications

• Good communication Skills: strong English-language written and verbal communication skills, including the ability to interact with executive-level officers
• Desire to communicate with potential customers
• Proactive
• Organized (high levels of information management and follow-up are necessary)
• Results-Oriented
• Detailed-Oriented
• Customer-Oriented
• Self-Motivated

In case of any questions please do not hesitate to contact Hamilton Andrade at [e-mail].