Customer Success Specialist

Visualping; Vancouver; Hybrid; CAD 50,000 - 70,000; Full time

Job summary

Visualping, a rapidly growing start-up in Vancouver, seeks a Junior Customer Success Specialist to manage customer portfolios and develop success strategies. This entry-level role offers a remote-friendly environment, flexible hours, and opportunities for professional development, making it ideal for those eager to grow in the customer success field.

Benefits

Remote-friendly environment

5 paid personal wellness days

$700 allowance for work-from-home equipment

Team events and professional development opportunities

Qualifications

• Strong oral and written communication skills.
• Confidence and comfort in customer interactions.
• Detail-oriented with excellent follow-through.

Responsibilities

• Manage a portfolio of mid-market and SMB customers.
• Develop strategic success plans to maximize customer benefits.
• Collaborate with cross-functional teams for excellent customer experiences.

Skills

Communication

Organizational skills

Analytical skills

Attention to detail

Problem-solving

Tools

MySQL

Job description

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With more than 1.5 million users across 195 countries and customers in 85% of Fortune 500 companies, Visualping is one of the fastest growing start-ups in Vancouver. We were nominated as best start-up in Vancouver by BCTECH, top 10 start-up by New Ventures BC, and won the best Canadian start-up award by Harvard Business School.

Visualping is a simple online service that alerts users when something important changes on any page. From consumers tracking an out-of-stock item to hedge fund teams monitoring big data changes, our use cases are vast, and we aim to be an indispensable daily service for 3 billion internet users.

We have appeared in NBC News and been featured by The Wall Street Journal, Fox News, The Washington Post, The Verge, The Telegraph, The Sun, and many other publications worldwide. Check out our press coverage here:

www.visualping.io/press

We closed an $8 million seed round with Fuse Ventures, Mistral Ventures, and N49P, and will be doubling our team size this year. As a Freemium SaaS B2C and B2B operating in the Robotic Process Automation space—the fastest-growing enterprise market—we offer an incredibly rich experience for all team members involved in the company's development.

You will be joining at an ideal time, where the small team size allows for future leadership roles as the team expands, maximizing the potential value of stock options.

About the role

We are seeking a customer-focused, energetic, and eager individual to join as a Junior Customer Success Specialist, responsible for managing a portfolio of mid-market and SMB customers.

This role involves understanding the customers’ core value outcomes and developing strategic success plans to facilitate change and maximize their benefits. You will need to think strategically and execute tactically.

The ideal candidate will be customer-focused, detail-oriented, articulate, credible, and capable of prescribing key strategies for successful organizational change.

A typical week

• Provide customers with best practices for using Visualping to achieve their business goals.
• Develop and strengthen relationships across your customer base to foster partnership and advocacy.
• Collaborate cross-functionally with Solutions Architects and Sales teams to ensure excellent customer experiences and resource utilization.
• Offer strategies for successful change management to help customers adopt Visualping effectively.
• Gain extensive knowledge of Visualping products, services, and best practices, becoming a trusted partner for customers on use cases and functionality.
• Advocate for customers by providing updates to internal teams on perspectives, risks, insights, issues, and strategic requests.
• Onboard new enterprise customers and partner with teams to implement Visualping’s AI features.

What you’ll bring

• Strong oral and written communication skills
• Organizational skills with excellent follow-through
• Confidence and comfort in customer interactions
• Command of MySQL database queries
• Strong analytical skills
• Attention to detail and problem-solving abilities

What we offer

• A remote-friendly environment with flexible hours, with the option to work from our Vancouver office.
• 5 paid personal wellness days (sick, moving, personal days, etc.)
• $700 allowance for work-from-home equipment and furniture
• Team events, off-sites, retreats, professional development, and ongoing learning opportunities

We welcome everyone to apply

We celebrate diversity and believe that a wealth of experiences enhances our decision-making and innovation. Our goal is for everyone at Visualping to feel deeply connected through mutual respect, value, and understanding.

Seniority level

• Entry level

Employment type

• Full-time

Industries

• Information Services

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