Customer Success Specialist

Paylidify; Vancouver; On-site; CAD 50,000 - 65,000; Full time

Job summary

Paylidify, une entreprise en pleine croissance, recherche un Customer Success Specialist motivé pour rejoindre son équipe. Vous jouerez un rôle clé dans le soutien aux clients tout en devenant expert des produits, avec une perspective d'évolution vers des postes de direction. Des opportunités de bonus et des avantages en matière de santé sont offerts, et vous collaborerez avec des acteurs majeurs en Amérique du Nord.

Benefits

Highly competitive earning opportunities

Health & Life benefits offered

Opportunities for financial incentives

Opportunity for growth and advancement

Leadership and development conferences

Qualifications

• Expérience avec des outils de gestion de la relation client souhaitée.
• Capacité à travailler dans un environnement stimulant et rapide.
• Attitude proactive et stratégique pour réussir.

Responsibilities

• Travailler avec l'équipe des opérations pour soutenir les clients.
• Devenir expert des produits et services de l'écosystème Paylidify.
• Améliorer les standards de succès et soutenir la croissance.

Skills

Drive to Succeed

Professionalism

Customer Service Skills

Communications Skills

Interpersonal Skills

Job description

Paylidify is looking for a high-energy, motivated Customer Success Specialist with sound business insight, a proven track record of success and natural support instincts to join, and help build our Customer Support team. The ideal candidate will enjoy working within a team environment and excel in a target and goal orientated environment. This isn’t a typical role. Our business is growing and we operate in a very agile environment. The ideal candidate will thrive in a culture of harnessing ongoing process improvement and a ‘can do’ attitude. The right person will love the thrill of a challenge, the excitement of working in a team, and working with large vendors across North America. Candidates with the ability to think strategically and proactively; candidates who can excel in a fast paced environment will have the best chance of succeeding in our organization and growing into a management role. You will work with our Operations team to support customers that fit the Paylidify ecosystem.

You will become an expert in the products and services that enable merchants to grow and thrive within the Paylidify ecosystem. You will utilize your passion for growth and a winning mentality to improve the standard of success. Ideal candidates will have experience working with client relationship management tools and strive towards growth and advancement. Opportunities for successful candidates will include growth into new regions across Canada and the US.

JOB QUALIFICATIONS

• Drive to Succeed
• Professionalism
• Customer Service Skills
• Communications Skills
• Interpersonal Skills

Job Criteria

• Must be able to work Monday to Friday from 9 : 00 am to 5 : 00 pm

Next Steps

The chosen applicants can expect to receive a response within three (3) business days of applying. Please visit www.paylidify.com for further information on products and services.

• Highly competitive earning opportunities
• Salary plus additional bonus incentives
• Health & Life benefits offered
• Opportunities to compete for weekly, monthly, quarterly and annual financial incentives
• Opportunity for growth and advancement within the Canadian and US marketplace
• Opportunity to attend leadership and development conferences across North America