Customer Success Specialist

Wiraa; Canada; Remote; CAD 50,000 - 80,000; Full time

Job summary

An innovative company is seeking a Customer Success Specialist to enhance the growth and usage of cutting-edge digital learning platforms. This role combines strategic insight with customer engagement, requiring a passion for education technology. You will work closely with educators, helping them onboard and maximize their use of digital resources, while collaborating with sales teams to drive success. Join a mission-driven environment that values continuous learning and offers the flexibility of remote work, making a meaningful impact in the educational landscape.

Benefits

Remote work flexibility

Collaborative team environment

Continuous learning opportunities

Qualifications

• Proven sales success in a managed territory.
• Ability to learn new technologies quickly.

Responsibilities

• Drive revenue and adoption of digital platforms.
• Support onboarding and usage lifecycle for educators.
• Collaborate on strategic outreach and customer engagement.

Skills

Sales experience

Digital platform familiarity

Communication skills

Interpersonal skills

Emotional intelligence

Self-motivation

Planning and prospecting

Education

Post-secondary education

Job description

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About The Company

Pearson is the world’s leading learning company, dedicated to helping people realize the life they imagine through education. With a legacy of over 170 years, Pearson transforms how students learn by reimagining content and delivering innovative, technology-driven educational experiences. From K–12 to higher education and professional certification, our mission is to make lifelong learning accessible and impactful. As a proud member of myGwork, Pearson is committed to building an inclusive, diverse, and equitable environment for all.

About The Role

We are currently seeking a Customer Success Specialist – Technology/Courseware Sales for our Higher Education Division in the BC Metropolitan Area. In this role, you will drive the growth and usage of Pearson’s digital learning platforms such as MyLab, Mastering, and Revel. Working in close partnership with a dedicated Sales Representative, you will serve as a subject matter expert on our digital solutions, help educators onboard, support implementation, and ensure product adoption that leads to improved learning outcomes. This role is both strategic and customer-facing, requiring initiative, resilience, and a passion for education technology.

Qualifications

• Proven experience in sales, preferably with a track record of success in a managed territory
• Familiarity with digital platforms and the ability to learn new technologies quickly
• Post-secondary education or equivalent work experience
• Excellent communication, interpersonal, and emotional intelligence skills
• Goal-oriented, competitive mindset with strong planning and prospecting abilities
• Ability to work independently and demonstrate self-motivation
• Willingness to travel as required
• Valid driver's license

Responsibilities

• Drive revenue and adoption of Pearson digital platforms within assigned accounts
• Act as a trusted advisor for faculty, supporting them throughout the onboarding and usage lifecycle
• Collaborate with Sales Representatives to develop and execute strategic outreach and customer engagement plans
• Deliver targeted product demonstrations and training sessions to educators
• Identify customer needs and offer solutions that align with Pearson’s platform capabilities
• Monitor usage and provide proactive support to ensure educators maximize their digital resources
• Represent Pearson in a professional manner and build lasting customer relationships

Benefits

• Remote work flexibility
• Opportunity to represent market-leading educational technologies
• Collaborative, mission-driven team environment
• Continuous learning and professional development

Equal Opportunity

Pearson is an Equal Opportunity Employer committed to diversity and inclusion. All employment decisions are based on qualifications, merit, and business needs. We welcome applications from all individuals, including protected veterans and individuals with disabilities, and are proud to be a member of E-Verify. Reasonable accommodations are available upon request for individuals with disabilities.