Customer Success Specialist

Cin7; Quinte West; Hybrid; CAD 83,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, vision

401k company match

Flexible PTO

Remote work flexibility

Company events

Job summary

Cin7 is a dynamic global software company delivering inventory management and multi-channel sales solutions. This Customer Success Specialist role focuses on maximizing value for Cin7 customers, partnering with Sales and Onboarding to drive retention and growth, and relaying customer feedback to product and engineering teams.

The position is based in Denver, CO with a downtown office is required 1 day per week. Salary includes 60k–65k base with 20% variable and a comprehensive benefits package.

Qualifications

• Approximately 2+ years in a customer-facing role.
• Bachelor's Degree required.
• Curious, inventive and committed to continuous improvement.
• Ability to collaborate across teams to meet customer needs.

Responsibilities

• Enhance customer experiences and drive feature adoption and value.
• Proactively engage with customers to provide effective solutions.
• Keep customers updated on product enhancements and changes.
• Advocate for customer needs with Engineering and Product teams.
• Identify issues and scale proven solutions for more customers.
• Develop best practices for responding to critical customer needs.
• Monitor customer health and mitigate risk.

Skills

Customer-facing

SaaS experience

Communication skills

Cross-functional work

Education

Bachelor's Degree

Job description

Cin7 is a fast-growing global software company that provides solutions for modern-day product sellers. We help these sellers connect and simplify their operations, keep track of their inventory at scale, and help them sell their products across multiple sales channels around the world.

Cin7 is expanding very quickly with a mission to empower product sellers to thrive by making selling as easy as buying. We are committed to this mission to become the leading Inventory Management Software brand in the world.

Serving over 8,000 customers globally, processing more than 125 million orders per year, and supporting over $35B of Gross Merchandise Value, Cin7 has been rated best overall in inventory management software in 2024 by Forbes Advisor.

How you'll make an impact:

As a Customer Success Specialist, you will work directly with Cin7 customers to ensure they get maximum value from our platform and deliver a great customer experience. Working in partnership with our Sales and Onboarding teams, you will help our customers achieve their business goals, while driving retention and growth for Cin7. You will also amplify the voice of the customer internally by driving continuous feedback into our Product, Engineering and Marketing teams on ways we can better serve our customers. You will work with internal stakeholders to remove barriers, find solutions, and provide a delightful experience to your accounts.

This position is based in Denver, CO and requires working out of our downtown office 1 day per week.

What you'll do:

• Enhance customer experiences, and identify areas of opportunity to increase feature adoption, engagement, and value.
• Proactively engage with customers to provide solutions for best outcomes when using our platforms.
• Update customers on enhancements or changes to our products to ensure full platform value awareness.
• Partner with the Engineering and Product teams to advocate for customer needs around future enhancements to our platform.
• Anticipate issues, and find opportunities to replicate and systematize solutions used for other customers in order to support effective scaling as the team and customer base grows.
• Work with the team to develop best practices for responding to the critical customer needs to drive success across the organization
• Monitor customer health, and leverage customer insights to mitigate risk.

What you'll bring:

• Approximately 2+ years of relevant work experience in a customer-facing role. SaaS customer success, account management or sales organization experience a plus
• A self-motivated, dedicated teammate with innovative ideas to inspire customer adoption
• You're curious, inventive and work to be a little better every single day
• You naturally possess a high level of compassion and pay close attention to the needs of customers
• Has handled difficult customers conversations and can point to examples of providing resolutions
• Can work cross functionally to find solutions
• The motivation and flexibility to work well in a high-growth environment where things change quickly
• Value relationships with customers and colleagues
• Contribute to a positive team environment of equality and inclusion
• Bachelor's Degree

In return, we offer:

• Competitive benefits include medical, dental, vision, and a 401k company match program.
• A flexible PTO policy allowing you the time you need to recharge.
• A diverse team, where everyone helps each other and inclusion is a core value.
• Remote work flexibility allows you to maintain a work-life balance in a way that suits your needs.
• Frequent company-sponsored events so you can get to know your coworkers.

$60,000 - $65,000 a year

60-65k base salary + 20% variable, paid quarterly

Why CIN7?

CIN7 is a leader in one of the most exciting software verticals right now, and we're growing exponentially. We're looking to add people to our team who are passionate about working with a fast growth tech company.

At CIN7, we make great products available to everyone. Every month, millions of sales orders flow through our platform reducing the cost, effort and time for product sellers so they can quickly get products to customers and build their brands without worrying about their operations. We pride ourselves on providing Inventory Management and Supply Chain software to help medium-large product businesses thrive in a highly competitive, digital world. CIN7 centrally manages inventory across multiple locations and channels, connecting 500+ systems to support receiving, selling and shipping stock.

We value diversity at Cin7, and bring people into the heart of everything we do. We hire, recruit, and promote without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, pregnancy or maternity, veteran status or any other status protected by applicable law. We understand the importance of creating a safe and comfortable work environment and encourage individualism and authenticity in every member of our team

In accordance with the Colorado Equal Pay for Equal Work Act, the approximate annual base compensation range is listed above. The actual offer, reflecting the total compensation package and benefits, will be determined by a number of factors including the applicant’s experience, knowledge, skills, and abilities, as well as internal equity among our team.