Customer Success Specialist

Computershare Canada; Montreal (administrative region); Hybrid; CAD 29,000 - 34,000; Full time

Benefits offered by this job

Welcome and onboarding support

Office in downtown Montreal with easy

Recognition awards and team events

Comprehensive training program

Job summary

Computershare Canada seeks a Customer Success Specialist in Montreal to support clients, mainly from the U.S. and Europe, with a focus on accurate, empathetic service.

The role combines office days in downtown Montreal with work-from-home options, under a one-year contract with structured training. The position emphasizes clear communication, problem-solving, and a customer-centric approach, with bilingualism as a plus but not required.

Qualifications

• Customer service experience with a focus on client satisfaction.
• Ability to remain calm and professional in challenging situations.
• Strong verbal and written communication skills.
• Comfortable using technology to support customer needs.
• Willingness to collaborate in a team and help others.

Responsibilities

• Deliver high-quality, empathetic customer service to shareholders and clients.
• Handle a range of inquiries from routine to time-sensitive transactions.
• Maintain accuracy and attention to detail in all customer interactions.
• Use technology to resolve issues and provide timely updates to clients.

Skills

Empathetic customer service

Clear communication

Problem solving

Multitasking

Tech-savvy

Team player

Job description

Location: Montreal (Quebec), Canada
When not in training you’ll be based in the Montreal, (Quebec) office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Training hours will be Monday to Friday 10:00am to 6:30pm ET. Your training will take place at our office and remotely. For answers to questions you may have about this role and details on the training schedule visit computershare.com/jobfaq

This is a 1 year contract position expected to start October 26 th , 2026.

Employees are required to work on Canadian holidays with some exceptions.

Employees Are Preferred To Be Bilingual But Not Required. The position requires proficiency in English, as the person will need to communicate daily with clients based in the United States and Europe.

Compensation. The base pay range for this role is $21.50 an hour

We give you a world of potential

We're a global leader in financial administration and being part of our team means delivering outstanding customer service for some of the world’s most recognized brands, while making a real impact every day. With comprehensive training and a variety of challenging tasks within a supportive team, this role offers a chance to develop and grow professionally.

A role you will love

Our Customer Success Specialists are at the heart of our contact center where your mission is simple, deliver high quality, empathetic and exceptional service that makes a difference in people’s lives.

From routine account updates to complex and time sensitive transactions, you’ll use your interpersonal and problem-solving skills – supported by technology – to solve a variety of inquiries from our clients’ valued shareholders.

Strong verbal communication skills, the ability to build trust, accuracy, and high attention to detail will be essential to your success.

You’ll Benefit From

• Being part of a welcoming, supportive and close-knit community, with experienced colleagues ready to help you grow
• Working at our Montreal office located in the center of downtown, offer easy access to public transportation. Shops and restaurants are just a short walk away.
• Additional benefits such as recognition awards and team get togethers
• The opportunity to build your skills through our comprehensive training program, designed to give you the knowledge you need to succeed

What will you bring to the role?

Skills

This role is ideal for people with strong customer service skills who take pride in their work. You’ll be a great fit if you are:

• Empathetic and ready to help, especially in challenging situations
• A clear and confident communicator who stays calm under pressure
• Skilled at handling a wide range of calls from routine inquiries to sensitive conversations
• You’re a quick thinker who solves problems carefully and effectively
• A great multitasker who thrives in fast-paced environments
• Comfortable using technology to support customer needs
• A team player who always looks for ways to make things better for customers
• Positive and supportive, happy to share knowledge and help others succeed

Lieu : Montréal (Québec), Canada

Spécialiste de la réussite client

Lorsque vous ne serez pas en formation, vous travaillerez à partir de notre bureau de Montréal (Québec) au moins trois jours par semaine, avec la possibilité de travailler à domicile une partie de la semaine.

Formation et horaires de travail

Les heures de formation seront du lundi au vendredi, de 10 h à 18 h 30 (heure de l’Est). La formation se déroulera à la fois dans nos bureaux et à distance.

Pour obtenir des réponses aux questions que vous pourriez avoir au sujet de ce poste ainsi que des détails sur l'horaire de formation, veuillez consulter : computershare.com/jobfaq (en anglais seulement).

Il s'agit d'un contrat d'une durée d'un an dont l'entrée en fonction est prévue le 26 octobre 2026.

Les employés sont tenus de travailler lors des jours fériés canadiens, sous réserve de certaines exceptions.

Le bilinguisme (français et anglais) est considéré comme un atout, mais n'est pas obligatoire.

Ce poste exige une bonne maîtrise de l'anglais, puisque la personne occupant le poste devra communiquer quotidiennement avec des clients situés aux États-Unis et en Europe.

Nous vous offrons un monde de possibilités

Nous sommes chef de file mondial dans l’administration financière. Faire partie de notre équipe, c’est offrir un service client exceptionnel pour certaines des marques les plus reconnues au monde, tout en faisant une vraie différence au quotidien. Grâce à une formation complète et diverses missions stimulantes au sein d’une équipe solidaire, ce poste vous offre la possibilité de développer vos compétences et d’évoluer professionnellement.

Un poste qui vous plaira

Nos spécialistes de la réussite client sont au cœur de notre Centre d’appels. Votre mission est simple : offrir un service de grande qualité, empathique et remarquable, qui fait la différence dans la vie des gens.

Des mises à jour de compte courantes aux transactions complexes et urgentes, vous utiliserez vos habiletés interpersonnelles et la capacité d’instaurer la confiance – avec l’appui de la technologie – pour traiter diverses demandes de nos clients et