Customer Success Specialist

LBMX Inc.; London; Hybrid; CAD 55,000 - 60,000; Full time

Benefits offered by this job

Health spending account

Employee assistance program

Three weeks vacation + five personal:5

GRSP contributions match

Job summary

LBMX Inc. in London, Ontario, is seeking a Customer Success Specialist to nurture relationships with existing clients and deepen engagement within the Supply Cloud network.

You will analyze customer performance and collaborate with clients to identify value-driving strategies, ensuring a proactive, sales-minded support experience in a fast-paced, collaborative team.

Qualifications

• Excellent verbal and written communication skills.
• Comfortable using CRM and data tools.
• Sales-minded with a focus on customer experience.
• Strong analytical thinking and problem solving.
• Ability to manage multiple projects with deadlines.

Responsibilities

• Identify and engage decision-makers at partner organizations.
• Lead customer meetings to gather requirements and provide updates.
• Uncover opportunities to drive value and growth with customers.
• Analyze trading partner data and create presentations to boost engagement.
• Act as customer advocate by resolving issues and ensuring a positive experience.
• Become a subject matter expert on the Supply Cloud platform.
• Maintain accurate customer data in the CRM.
• Meet all metrics related to customer interactions.
• Collaborate with the sales team to address challenges.
• Other duties as assigned.

Skills

Relationship building

Sales-minded

Customer onboarding

Analytical thinking

Communication (verbal & written)

Team collaboration

Multitasking

MS Office

Tools

Microsoft Excel

Outlook

Word

Job description

Customer Success Specialist

About LBMX

LBMX is a dynamic and growing SaaS company with an international perspective, proudly based in London, Ontario. As we continue our strong growth trajectory, we’re looking for talented, driven, and collaborative individuals to join us and help shape what’s next.

Recognized as one of Canada’s Top 100 Employers, LBMX combines strong performance with a people-first culture. We believe in building meaningful careers, supporting work-life balance, and creating an environment where your contributions are valued and your growth is encouraged.

At LBMX, you’ll have the opportunity to grow, contribute meaningfully, and be part of a team building something exceptional.

Position Description

We are seeking a Customer Success Specialist to build and nurture strong relationships with our existing clients, helping them deepen their engagement within the Supply Cloud network.

In this role, you will analyze customer performance and collaborate with clients to identify strategies that maximize the value of their monthly investment. A solid comfort level with computer tools and systems is important to succeed in this position.

Successful candidates will be sales-minded, have excellent verbal and written communication skills, and demonstrate strong analytical thinking. Above all, they must be committed to delivering an exceptional customer experience. We’re looking for someone with strong interpersonal and organizational skills who thrives in a collaborative, fast-paced team environment.

Positions Available:1, Open to onsite, hybrid or remote.

What You Will Do

• Identify and engage the appropriate decision-makers at partner organizations byleveraging our CRM, LinkedIn, and existing internal contacts.
• Lead customer meetings to gather requirements, provide project updates, and ensurealignment throughout the engagement.
• Proactively uncover unrealized opportunities and partner with customers to drive additional value and growth.
• Analyze trading partner data and develop compelling presentations to encouragegreater engagement on the LBMX Supply Cloud platform.
• Act as a customer advocate by proactively managing and resolving issues to ensure apositive customer experience.
• Become a subject matter expert on all aspects of our Supply Cloud platform.
• Consistently demonstrate a professional, customer-first approach, delivering servicethat exceeds expectations.
• Partner with the internal sales team to proactively address and resolve customerchallenges.
• Ensure accurate and up-to-date maintenance of all customer data within our CRM.
• Meet all job metrics related to customer interactions & touchpoints.
• Our customers’ success is your success.
• Other duties as assigned.

What You Will bring

• Strong verbal communication skills with the ability to build rapport over the phone and through video platforms such as Microsoft Teams.
• Skilled at developing relationships and influencing partner decision-making.
• Experienced in onboarding, proactive outreach, issue resolution, and identifying expansion opportunities to drive long-term customer satisfaction and retention.
• Detail-oriented with strong problem-solving and prevention skills.
• Capable of managing multiple projects from start to finish while effectively prioritizing to meet deadlines.
• Proficient in using standard business software, including Microsoft Excel, Outlook, and Word.
• Eager and adaptable, with a willingness to take on new responsibilities.
• Self-motivated and dependable, with a proven ability to work independently in a professional setting.
• Fluent in English (reading and writing).

Compensation

Salary Range: $55,000 - $60,000, based on experience and qualifications

What You Can Expect at LBMX

• Competitive compensation and a comprehensive benefit package, including a health spending account and employee assistance program
• Three weeks’ vacation and five personal days to start, plus additional paid LBMX holidays throughout the year
• Company matched GRSP contributions
• Flexible summer hours and a strong commitment to work-life balance
• Education subsidies to support your professional growth
• Maternity, Parental, and Compassionate Care Leave top-up program
• $500 new hire home office allowance

LBMX is committed to building an inclusive workplace. We encourage applications from qualified individuals of all backgrounds, and we are dedicated to providing accommodations throughout the recruitment and employment process. If you require accommodation at any stage, please let us know.