Customer Success Representative (Brilliant Harvest)

AltaML Inc.; Montreal; On-site; CAD 55,000 - 75,000; Full time

Job summary

Brilliant Harvest is seeking a Customer Success Representative to bridge advanced AI software with practical farming operations. You will work with dealers and farmers to drive adoption, training, and ongoing support for our conversational AI platform.

You are tech-savvy, enjoy helping non-technical users, and can create clear tutorials and materials. This remote-first role partners with Marketing and Customer Experience to ensure retention and growth across key accounts.

Qualifications

• Experience at a farm equipment dealership, agriculture software company, or ag-tech sales/support.
• Able to bridge 'software speak' with non-technical users.
• Strong verbal and written communication, presentation skills.
• Organized, proactive, and customer-focused.
• Experience creating training content and tutorials a plus.

Responsibilities

• Serve as primary support, training, and value realization for dealers and farmers.
• Promote adoption and expansion of the platform within dealerships.
• Create release notes, tutorials, and training content.
• Deliver product demos and onboarding sessions in person and online.
• Gather field feedback to inform product improvements and bug tracking.
• Collaborate with Product and Sales to drive retention and growth.
• Monitor usage metrics and develop engagement strategies.

Skills

Farm equipment knowledge

Agriculture software experience

Customer training & onboarding

Product demos

Excellent communication

Job description

Farm Equipment Tech meets Customer Success | Full-Time reporting to VP Marketing & Customer Experience

About The Role

We're looking for a Customer Success Representative (CSR) to join our growing team at Brilliant Harvest. You'll be the bridge between advanced technology and the people who power agriculture — working closely with dealers and farmers to drive adoption, training, and support for our conversational AI platform.

You are tech savvy and love helping others succeed, especially when it means turning software into simple everyday tools for non-technical users. You know your way around farm equipment and the dealerships that sell them — and you know how to bridge "software speak" with users to drive adoption.

What You'll Do

• Serve as a go-to resource for our dealer and farmer users — making sure they're supported, trained, and seeing value
• Help users adopt and expand dealerships' use of our platform so it becomes a core part of their operations
• Create release notes, video tutorials, and training content to drive product utilization
• Deliver engaging product demos and onboarding sessions in person and online
• Gather feedback from the field to inform product improvements and capturing of bugs
• Collaborate with Product and Sales teams to ensure retention and growth within key accounts
• Track usage metrics and build strategies to drive deeper engagement

Who You Are

• Experience working at a farm equipment dealership, agriculture software company, or in ag-tech sales/support
• You relate to both dealers and farmers — and you get the realities of their day-to-day
• Strong communicator and natural presenter — clear, confident, and approachable
• Organized and proactive — you follow through and love seeing customers succeed
• You naturally are good at tech and are excited to help non-tech users get comfortable with it
• Confident leading the content creation of tutorials, product videos, or documentation with the support of marketing

Why Join Us?

• Be part of a high-performing team led by Remi Schmaltz, an entrepreneur with decades of experience launching and growing agriculture businesses.
• Remote-first role with a flexible work environment.
• A front-row seat to how AI is changing the way equipment dealers, farmers, and contractors work.
• A collaborative culture that values growth, learning, and impact.
• Competitive compensation, ESOP, and benefits.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.