Customer Success Representative (Brilliant Harvest)

AltaML Inc.; Canada; Remote; CAD 55,000 - 85,000; Full time

Benefits offered by this job

Remote-first role

Flexible work environment

ESOP and benefits

Job summary

Brilliant Harvest is seeking a Customer Success Representative to bridge advanced technology and agriculture, working with dealers and farmers to drive adoption and support for our conversational AI platform.

You will train users, create tutorials, and deliver demos to ensure customers realize value and continued growth within key accounts. This role emphasizes clear communication and proactive outreach, with a flexible, remote-friendly environment.

Qualifications

• Experience at a farm equipment dealership, agriculture software company, or in ag-tech sales/support.
• Excellent communication and presentation skills; able to train and assist non-technical users.

Responsibilities

• Serve as a go-to resource for dealers and farmers, ensuring support, training, and value realization.
• Drive adoption and expansion of the platform within dealerships’ operations.
• Create release notes, video tutorials, and training content to improve product utilization.
• Deliver product demos and onboarding sessions both in person and online.
• Gather field feedback to inform product improvements and capture bugs.
• Collaborate with Product and Sales to ensure retention and growth in key accounts.
• Track usage metrics and devise strategies to deepen engagement.

Skills

Farm equipment dealership

Ag-tech sales

Customer success

Tools

CRM

Job description

Farm Equipment Tech meets Customer Success | Full-Time reporting to VP Marketing & Customer Experience

About the Role

We’re looking for aCustomer Success Representative (CSR) to join our growing team at Brilliant Harvest. You’ll be the bridge between advanced technology and the people who power agriculture — working closely with dealers and farmers to drive adoption, training, and support for our conversational AI platform.

You are tech savvy and love helping others succeed, especially when it means turning software into simple everyday tools for non-technical users. You know your way around farm equipment and the dealerships that sell them — and you know how to bridge “software speak” with users to drive adoption.

What You'll Do

• Serve as a go-to resource for our dealer and farmer users — making sure they’re supported, trained, and seeing value
• Help users adopt and expand dealerships’ use of our platform so it becomes a core part of their operations
• Create release notes, video tutorials, and training content to drive product utilization
• Deliver engaging product demos and onboarding sessions in person and online
• Gather feedback from the field to inform product improvements and capturing of bugs
• Collaborate with Product and Sales teams to ensure retention and growth within key accounts
• Track usage metrics and build strategies to drive deeper engagement

Who You Are

• Experience working at afarm equipment dealership, agriculture software company, or in ag-tech sales/support
• You relate to bothdealers and farmers — and you get the realities of their day-to-day
• Strong communicator and natural presenter — clear, confident, and approachable
• Organized and proactive — you follow through and love seeing customers succeed
• You naturally are good at tech and are excited to help non-tech users get comfortable with it
• Confident leading the content creation of tutorials, product videos, or documentation with the support of marketing

Why Join Us?

• Be part of a high-performing team led by Remi Schmaltz, an entrepreneur with decades of experience launching and growing agriculture businesses.
• Remote-first role with a flexible work environment.
• A front-row seat to how AI is changing the way equipment dealers, farmers, and contractors work.
• A collaborative culture that values growth, learning, and impact.
• Competitive compensation, ESOP, and benefits.