Customer Success Representative (Brilliant Harvest)

AltaML Inc.; Canada; Remote; CAD 52,000 - 74,000; Full time

Benefits offered by this job

Remote-first

Flexible work environment

ESOP & Benefits

Job summary

AltaML Inc. is seeking a Customer Success Representative to join our Brilliant Harvest initiative. You’ll bridge advanced tech and agricultural users, providing training, support, and adoption guidance for our conversational AI platform.

This remote-first role works with dealers and farmers to enable practical, everyday use. You’ll create tutorials, deliver demos, gather field feedback, and collaborate with Product and Sales to retain and grow key accounts.

Qualifications

• Experience in farm equipment dealership or agriculture software/ag-tech sales/support.
• Able to explain tech to non-technical users.
• Excellent communication and presentation skills.
• Organized and proactive with a customer-success mindset.

Responsibilities

• Serve as a go-to resource for dealer and farmer users, ensuring support, training, and value realization.
• Help users adopt and expand platform usage within dealerships’ core operations.
• Create release notes, tutorials, and training content to drive utilization.
• Deliver engaging product demos and onboarding sessions in person and online.
• Gather field feedback to inform product improvements and bug reporting.
• Collaborate with Product and Sales to ensure retention and growth in key accounts.
• Track usage metrics and develop strategies for deeper engagement.

Skills

Tech savvy

Strong communicator

Content creation (tutorials/videos/doc

Job description

Farm Equipment Tech meets Customer Success | Full-Time reporting to VP Marketing & Customer Experience

About the Role

We’re looking for a Customer Success Representative (CSR) to join our growing team at Brilliant Harvest. You’ll be the bridge between advanced technology and the people who power agriculture — working closely with dealers and farmers to drive adoption, training, and support for our conversational AI platform.

You are tech savvy and love helping others succeed, especially when it means turning software into simple everyday tools for non-technical users. You know your way around farm equipment and the dealerships that sell them — and you know how to bridge “software speak” with users to drive adoption.

What You’ll Do

• Serve as a go-to resource for our dealer and farmer users — making sure they’re supported, trained, and seeing value
• Help users adopt and expand dealerships’ use of our platform so it becomes a core part of their operations
• Create release notes, video tutorials, and training content to drive product utilization
• Deliver engaging product demos and onboarding sessions in person and online
• Gather feedback from the field to inform product improvements and capturing of bugs
• Collaborate with Product and Sales teams to ensure retention and growth within key accounts
• Track usage metrics and build strategies to drive deeper engagement

Who You Are

• Experience working at a farm equipment dealership, agriculture software company, or in ag-tech sales/support
• You relate to both dealers and farmers — and you get the realities of their day-to-day
• Strong communicator and natural presenter — clear, confident, and approachable
• Organized and proactive — you follow through and love seeing customers succeed
• You naturally are good at tech and are excited to help non-tech users get comfortable with it
• Confident leading the content creation of tutorials, product videos, or documentation with the support of marketing

Why Join Us?

• Be part of a high-performing team led by Remi Schmaltz, an entrepreneur with decades of experience launching and growing agriculture businesses.
• Remote-first role with a flexible work environment.
• A front-row seat to how AI is changing the way equipment dealers, farmers, and contractors work.
• A collaborative culture that values growth, learning, and impact.
• Competitive compensation, ESOP, and benefits.