Customer Success Representative

transoftsolutions; Vancouver; Hybrid; CAD 45,000 - 55,000; Full time

Benefits offered by this job

Flexible work arrangement

Professional growth opportunities

Community initiatives" donations

Friendly, collaborative culture

Job summary

Transoft Solutions in Vancouver is seeking a Customer Success Representative to deliver outstanding service, direct customer inquiries, and support the sales team with clerical and sales tasks.

The role offers a hybrid arrangement with at least 2 days in the Vancouver office; bilingual English and French are mandatory, with Spanish or Portuguese a plus, and a collaborative, growth-focused environment that values flexibility and teamwork.

Qualifications

• Two years of B2B sales experience.
• Fluent in English and French; Spanish or Portuguese is a plus.
• Excellent written and verbal communication skills.
• Detail-oriented and team-oriented.

Responsibilities

• Direct customer inquiries and provide support to the sales team.
• Maintain database lists and CRM records.
• Assist with order processing and invoicing.
• Manage vendor registrations for government accounts.
• Generate renewal quotes and follow up with customers.
• Support accounting with invoices and payment follow-up.
• Handle corporate phone system and call management.
• Communicate with clients; screen, qualify and forward inquiries.

Skills

B2B sales experience

CRM software

Microsoft Office

Customer service

Bilingual English-French

Education

Diploma in related field

Tools

CRM system

Microsoft Office Suite

Job description

Do you want to make a difference within the global transportation planning and design community? With offices around the world, Transoft Solutions is an international leader in the development of innovative and highly specialized software for aviation, civil infrastructure, transportation, and operational professionals. Most recently, our exciting predictive analysis technologies are at the forefront of applying AI to Road Safety.

With over 35 years of experience and 100,000 users in 150 countries worldwide, the company’s success is a result of our people, our highly sought-after products, and the exceptional customer service we deliver.

We currently have an opening for a Customer Success Representative at our head office in Vancouver. The Customer Success Representative provides outstanding customer service by directing customer inquiries and providing support to the entire sales team with clerical and sales support activities.

NOTE: Collaboration is one of our values and is critical to our ongoing success, but we also know that work flexibility offers a range of benefits for our company and our people. Given this, you will be expected to work a minimum of 2 days per week in our Vancouver office, working from home the remainder of your time. Whether you’re working in person or connecting with your global colleagues from the comfort of your home, we trust that you will deliver great things!

In this role, you will be expected to:

• Manage and maintain Database list;
• Manage customer information and sales tasks activities in the CRM system;
• Assist with Order Processing when needed;
• Manage and maintain vendor registration procedures for province and Municipal Government accounts;
• Generate monthly renewal quotes; Follow up with customers;
• Assist the accounting team with invoices and payment follow-up;
• Manage the corporate phone system in a professional and customer friendly manner; Maintain call management system;
• Manage communication with clients; screen, qualify and forward incoming calls; Respond promptly to customer inquiries;
• Provide post-sales customer service and satisfaction support.

About You:

• You are fluent in both English and French, with strong professional verbal and written communication skills in both languages. This is a mandatory requirement.
• Fluency in Spanish or Portuguese would be highly beneficial, but is not mandatory.
• You believe that exceptional service makes all the difference.
• You are exceptionally detail-oriented and a true team player!
• You are an experienced user of Microsoft Office programs (Word, Excel and Outlook), can think on your feet, have great communications skills, and have excellent customer management skills.
• You are looking to start your career in Sales or Customer Service and are looking for an exciting company to join.
• You have a diploma in a related field or have equivalent relevant experience;
• You have two years of B2B sales experience. Software sales and CRM system experience is an asset;
• You are persistent, adaptable and able to work in a dynamic environment;
• You are proficient with Microsoft Office products;
• You are highly organized and have strong-time management skills;
• You pay attention to detail and are accurate in your work;
• You are a good communicator; you have both clear verbal and writing skills. You are comfortable reaching out to customers by phone.

About Us:

• We offer a flexible working environment that embraces both in-person and remote work;
• We’re committed to providing professional growth and development opportunities;
• We give back to our communities through global initiatives and donations;
• We work hard, but we like to have fun too!

Salary Range: $45,000-$55,000 annually + bonus (Actual salary offered will be commensurate with education, experience and internal parity).

At Transoft Solutions, we embrace diversity, as we strongly believe that our diverse backgrounds, coupled with our cultural and experiential differences make us stronger and better positioned to support our global customers. We are a collaborative group of individuals who value respect, professionalism, creativity, drive and compassion, and we pride ourselves in being a socially responsible company that does its part in making the global community a better place for everyone.