Customer Success Representative

Paylidify Canada; Vancouver; On-site; CAD 48,000 - 60,000; Full time

Job summary

A leading company in the financial technology sector is seeking a motivated Customer Success Representative to join their growing team. This role offers competitive earnings, opportunities for advancement, and a dynamic work environment. Ideal candidates will thrive in a target-driven culture and possess strong customer service and communication skills. Full training is provided, and there are chances to grow within the Canadian and US markets.

Benefits

Health & Life benefits

Opportunities for financial incentives

Leadership and development conferences

Full training and development

Qualifications

• Experience with client relationship management tools.
• Ability to thrive in a fast-paced environment.

Responsibilities

• Support customers within the Paylidify ecosystem.
• Work with Operations team to enhance customer experience.

Skills

Drive to Succeed

Professionalism

Customer Service Skills

Communications Skills

Interpersonal Skills

Job description

• Highly competitive earning opportunities
• Expected income of $4000+ per month
• Salary plus additional bonus incentives
• Health & Life benefits offered
• Opportunities to compete for weekly, monthly, quarterly and annual financial incentives
• Opportunity for growth and advancement within the Canadian and US marketplace
• Opportunity to attend leadership and development conferences across North America
• Full training and development provided

Paylidify is looking for a high-energy, motivated Customer Success Representative with sound business insight, a proven track record of success and natural support instincts to join, and help build our Customer Support team. The ideal candidate will enjoy working within a team environment and excel in a target and goal orientated environment. This isn’t a typical role. Our business is growing and we operate in a very agile environment. The ideal candidate will thrive in a culture of harnessing ongoing process improvement and a ‘can do’ attitude. The right person will love the thrill of a challenge, the excitement of working in a team, and working with large vendors across North America. Candidates with the ability to think strategically and proactively; candidates who can excel in a fast paced environment will have the best chance of succeeding in our organization and growing into a management role. You will work with our Operations team to support customers that fit the Paylidify ecosystem.

You will become an expert in the products and services that enable merchants to grow and thrive within the Paylidify ecosystem. You will utilize your passion for growth and a winning mentality to improve the standard of success. Ideal candidates will have experience working with client relationship management tools and strive towards growth and advancement. Opportunities for successful candidates will include growth into new regions across Canada and the US.

JOB QUALIFICATIONS

• Drive to Succeed
• Professionalism
• Customer Service Skills
• Communications Skills
• Interpersonal Skills

Job Criteria

• Must be able to work Monday to Friday from 9 : 00 am to 5 : 00 pm

Next Steps

The chosen applicants can expect to receive a response within three (3) business days of applying. Please visit for further information on products and services.

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