Customer Success Representative

Fine Sight Solutions; Oakville; On-site; CAD 45,000 - 60,000; Full time

Job summary

A leading company in customer service is seeking a Customer Success Representative to manage daily communications with clients and leads. This role involves problem-solving, relationship building, and maintaining customer satisfaction. Candidates should have strong communication skills and a relevant educational background or experience. Opportunities for advancement may arise based on performance.

Qualifications

• Bachelor’s Degree preferred or 1-3 years of customer service experience.
• Highly developed communication, interpersonal, problem-solving, and customer service skills.
• Ability to work a full-time schedule.

Responsibilities

• Track and document interactions with customers and leads.
• Maintain contact with customers to meet membership requirements.
• Research and resolve client issues by networking with peers.
• Attend training sessions to improve success.
• Build relationships to ensure client satisfaction.

Skills

Communication skills

Interpersonal skills

Problem-solving skills

Customer service skills

Education

Bachelor’s Degree

1-3 years of customer service experience

Job description

The Customer Success Representative is responsible for the daily communications and interactions between current customers and potential new customer leads. Being a part of the Customer Service division means you must be proficient and current on all consumer relations strategies and tactics, report daily to the Director of Customer Outreach, and show a strong sense of motivation and professional demeanor in order to thrive in our firm. Once proficiency is shown consistently from the Customer Success Representative, the opportunity to develop into more of a leading role will be discussed with the Director of Customer Outreach.

Essential Job Responsibilities:

• Thoroughly track, organize and document all interactions with current consumers and potential new leads ensuring all departments are fully aware and all on track with one another
• Consistently have contact between current customers and potential new leads in order to meet the membership requirements of the firm
• Research and problem solve client issues by networking with other Customer Success Representatives who have seen success within the realm of the issue you are having
• Attend additional training sessions and seminars provided by the firm to achieve a higher level of success
• Build valuable relationships with clients to ensure the satisfaction of the clients brand line

Preferred Qualifications:

• Bachelor’s Degree is preferred, however, can be replaced with 1-3 years of customer service experience
• Must have highly developed communication skills (written and verbal), interpersonal, problem-solving and customer service skills
• Must be able to work a full-time schedule for this particular role
• Demonstrated consistency in achieving and exceeding goals a and strong customer orientation

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