Customer Success Representative

BEC Legal Systems; Greater Toronto Area; On-site; CAD 45,000 - 55,000; Full time

Job summary

A leading company is seeking a Customer Success Representative to enhance client satisfaction and ensure effective use of their Transportation Management System. This role involves onboarding, training, and ongoing support for clients, making it crucial for customer retention and success.

Qualifications

• Proactive and personable individual needed for customer support.
• Experience in onboarding and training clients is preferred.

Responsibilities

• Act as the primary point of contact for a portfolio of customers.
• Onboard new clients and deliver product training sessions.
• Monitor account usage and identify risks or opportunities.

Skills

Relationship-building

Problem-solving

Job description

Join to apply for the Customer Success Representative role at BEC Legal Systems

Job Description:

We’re seeking a proactive and personable Customer Success Representative to join our team and support users of our Transportation Management System (TMS). This role is ideal for someone who excels at relationship-building, problem-solving, and ensuring customers get the most value from our platform. You’ll be the front line of communication for clients, guiding them through onboarding, training, and day-to-day questions while collaborating closely with our support and implementation teams.

About The Role

As a Customer Success Representative, you’ll serve as a trusted partner for our clients post-implementation. You’ll help maximize platform adoption, troubleshoot non-technical issues, monitor account health, and ensure long-term satisfaction. You’ll become an expert on our product and our customers’ needs, helping them optimize their operations using our TMS.

Key Responsibilities

• Act as the primary point of contact for a portfolio of customers
• Onboard new clients and deliver product training sessions
• Proactively monitor account usage and identify risks or opportunities
• Respond to customer inquiries related to usage, workflows, or best practices
• Escalate complex technical issues to Tier 2 support or the implementation team
• Maintain clear documentation of customer interactions and solutions provided
• Track and report on key customer success metrics (retention, NPS, adoption)
• Collaborate with the Account Manager on upsell and renewal conversations
• Gather feedback and advocate for customer needs with internal teams

Business Unit: Tracx

Scheduled Weekly Hours: 37.5

Number of Openings Available: 1

Worker Type: Regular

More About Jonas Software:

Jonas Software is the leading provider of enterprise management software solutions to various industries including Country and Golf Clubs, Foodservice, Construction, Fitness & Sports, Attractions, Salon & Spa, Education, Radiology/Laboratory Information Systems, and Product Licensing. Within these vertical markets, Jonas encompasses over 65 distinct brands, each respected and industry-leading.

Jonas’ vision is to be the global leader across these markets and recognized as the trusted provider of ‘Software for Life’, emphasizing technology, innovation, quality, and customer service.

Jonas Software serves over 60,000 customers worldwide in more than 30 countries. The company employs over 2,000 industry and technology professionals and is headquartered in Canada, with offices across North America, the UK, Europe, Australia, New Zealand, and Africa. It is a subsidiary of Constellation Software Inc., traded on the Toronto Stock Exchange (S&P/TSX 60).

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industries: Software Development

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