Technical Account Manager

Docebo Inc.; Toronto; Hybrid; CAD 90,000 - 130,000; Full time

Benefits offered by this job

ESPP 15% discount

Health benefits

Paid vacation days

Docebo Days

Floating holidays

Job summary

Docebo Inc. is seeking a Technical Account Manager to serve as the trusted technical guide for enterprise customers, translating business goals into strategic platform initiatives and ensuring optimal API workflows.

You’ll act as a bridge between customers and internal teams, owning high-value relationships, driving platform health, and guiding customers through innovations. The role includes international travel up to 25% and a hybrid work setup.

Qualifications

• 5+ years hands-on troubleshooting in SaaS environments
• 2+ years enterprise SaaS account management experience
• Strong technical communication bridging technical and business needs

Responsibilities

• Architect the Strategy: translate customer goals into long-term technical plans leveraging the Docebo ecosystem.
• Champion the Relationship: own enterprise accounts and drive growth while removing blockers.
• Deliver Executive Impact: present platform performance to C-suite and advocate for customers.
• Innovate and Guide: advise on platform innovations, AI features, and release readiness.
• Solve Before It Strikes: monitor platform health and mitigate risks early.
• Drive Strategic Alignment: collaborate with teams on pilots and real-time issue resolution

Skills

SaaS expertise

Enterprise SaaS support

JavaScript & API basics

OAuth 2.0 / SSO

SQL / BI tools knowledge

Executive communication

Project management

Travel readiness

Tools

Workato

Zapier

SQL

Snowflake

Tableau

Power BI

Looker

Domo

Job description

Artificial Intelligence. Actual Impact.

At Docebo, we’re using AI to change how people learn at work—and we mean actually change it. We’re an AI-powered learning platform that helps organizations create, deliver, and manage training all in one place. But our real mission goes deeper: we help teams move faster, work smarter, and focus on the work that truly matters. Our platform is built with intelligent, time-saving tools that personalize learning, eliminate busywork, and turn training from a checkbox into a superpower. The result? Better experiences for learners and real results for businesses.

We’re shaping the future of learning with a team that isn’t afraid to challenge the status quo. If you're excited by the idea of using AI to make work-life better for real people–you’ll feel right at home here. And it’s not just what we build, it’s how we show up. At Docebo, our values aren’t just posters on the wall—they guide how we work every day. We call it the Docebo Heart: trust by default, assume positive intent, and create space for different perspectives to thrive.

So… what are you waiting for? Join 900+ Docebians around the world and help us reinvent the way people learn, because learning never stops.

The Adventure Ahead

As a Technical Account Manager, you’ll step into the spotlight as the ultimate trusted guide for our enterprise customers! Your mission is to build, deepen, and elevate high‑value customer relationships, transforming their strategic learning challenges into game‑changing Docebo platform initiatives. Acting as the technical power center between customer executives and internal teams, you will champion platform performance and ensure every customer becomes a thriving, lifelong partner in the future of AI‑driven learning.

The Day-to-Day

• Architect the Strategy: Translate complex customer business goals and eLearning objectives into long-term, cutting‑edge technical strategies leveraging the full power of the Docebo ecosystem.

• Champion the Relationship: Take full technical ownership of your assigned enterprise accounts, partnering closely with the Account Team to drive active customer growth and remove any roadblock standing in the way of success.

• Deliver Executive Impact: Deliver high‑visibility presentations on platform SLAs and performance to customer C‑suites, advocating for your clients internally while shaping operational excellence.

• Innovate and Guide: Serve as a proactive advisor guiding customers through platform innovations, emerging AI/automation features, and release readiness to optimize platform health and API workflows.

• Solve Before It Strikes: Continuously monitor platform health metrics—from API usage and custom modules to session trends—to spot and mitigate technical risks long before they impact the business.

• Drive Strategic Alignment: Collaborate with Premium Advisors and internal product teams to run proof‑of‑concept pilots, analyze support trends, and troubleshoot critical customer events in real-time.

Your Superpowers

• Proven SaaS Expertise: 5+ years of hands‑on technical troubleshooting experience combined with 2+ years navigating enterprise‑level SaaS account management.

• Tech‑Savvy Foundation: A solid grip on front‑end web tech (JavaScript, CSS, HTML, RESTful APIs) and core back‑end identity protocols (OAuth 2.0, SAML, SSO).

• Data & Integration Wizardry: Hands‑on strength in at least two key technical domains: iPaaS tools (Workato, Zapier), executing custom SQL queries, or querying BI/Data Warehouse solutions (Snowflake, Tableau, Power BI, Looker, Domo).

• Master Communicator: Exceptional ability to bridge the gap between technical complexity and business value, effortlessly tailoring messages for everyone from developers to executive decision‑makers.

• Organized & Proactive Leader: A project management mindset with a penchant for analytical problem‑solving, risk mitigation, and advising on smart operational workarounds.

• Global Flexibility: Comfortable traveling internationally up to 25% of the time to meet customers where they are.

Bonus Points

• Cloud Certified: Holding an official AWS Product Certification.

• Domain Veteran: Prior experience consulting or working within the e‑Learning, Learning Management System (LMS), or HCM industries.

• Scale Specialist: Hands‑on background advising on high‑level platform performance, uptime optimization, and enterprise scalability.

Our Hybrid Work Philosophy

Great work can happen anywhere but coming together helps us go further. Our team spends three days a week in the office (Tuesday‑Thursday) to collaborate, solve problems, and learn from each other. With flexibility the rest of the week, it’s a balance designed to help everyone do their best work and keep growing.

Our Total Rewards Philosophy

Our Total Rewards Philosophy centers around three core areas to reward and care for our People:

• Rewarding Impact: We lead with competitive pay to reward the impact, skills and traits that fuel our success.

• Fostering Holistic Wellbeing: We care deeply about and invest in the whole person with programs that support our people’s physical, mental, and financial well‑being.

• Empowering Our Talent Culture: We build a culture of trust and empowerment by designing our rewards and benefits with transparency, equity, and flexibility, enabling our people to do their best work and stay for the long haul.

Our Promise to You

• Financial Wellness: Own a piece of Docebo through our Employee Share Purchase Plan (ESPP) at a 15% discount, plus a competitive compensation package.

• Your Well-Being, Covered: You’ll get access to health benefits, so you can get the care you need when you need it.

• Rest, Relax, Repeat: Rest and recharge with paid vacation days, two company‑wide Docebo Days, floating holidays for cultural celebrations, and your birthday off!

• Family First: We provide coverage offering you time with your little one(s) so you can soak up all those precious moments. Fun fact: we had 30 Docebian babies join the family in 2025!

• Connections That Count: Connect with global communities through our Employee Resource Groups (including PRIDE, DWA, BIDOC and Green Ambassadors) and company‑wide events that keep the fun rolling all year long.

About Docebo

At Docebo, we create seamless, AI-powered learning experiences for over 3,000 customers worldwide. We have successfully achieved two IPOs (TSX: DCBO & NASDAQ: DCBO), been recognized as a top SaaS e-learning solution, and are growing exponentially in the process. We're a global company, with office across North America, EMEA, APAC, and beyond. Our team is guided by five core values—Grow Together Win Together, Build with Our Customer, Clear is Kind, Own Outcomes, Progress Over Perfection—that shape everything we do. If this resonates with you, now is the perfect time to join one of the fastest-growing learning technology companies in the world.

Docebo is an Equal Employment Opportunity employer. We are committed to diversity and inclusion in our workforce. All qualified applicants and employees will receive consideration for employment regardless of their race, colour, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, citizenship status, age, disability, genetic information, or any other category protected under applicable law.

As a federal contractor, Docebo is committed to the principles of affirmative action and equal employment opportunity for protected veterans and individuals with disabilities. Docebo does not discriminate because of protected veteran status or on the basis of disability, and Docebo takes affirmative action to employ and advance in employment qualified protected veterans and individuals with disabilities.

Any individuals requiring a reasonable accommodation or would like to voluntarily disclose a disability or protected veteran status to assist with their employment application should send an e‑mail to [e-mail]. The email should also include the position you’re interested in.