Customer Success Manager DACH, Utrecht (hybrid)

Brainial; Success; Híbrido; CAD 80.000 - 107.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

NS Business Card

Hybrid work model

Latest hardware

Corporate gym

Mental Health program

Bike lease

Descripción de la vacante

Brainial in Utrecht is seeking a Customer Success Manager for the DACH region. You will own a portfolio of German-speaking clients, ensure rapid value and adoption of our AI-driven bid platform, and collaborate with Sales, Support and Product.

You’ll run German-language training, tailor onboarding to client goals, monitor adoption and renewal health, and help scale usage across large accounts while reporting to leadership.

Formación

• Native or near-native German and fluent English.
• Experience in customer success or onboarding in B2B SaaS.
• Familiarity with CRM tools and data-driven approach.

Responsabilidades

• Lead structured onboarding programs for DACH clients.
• Learn each client’s tendering process and tailor onboarding.
• Help clients upload data, configure workflows, and set up dashboards.
• Run German-language training sessions.
• Gather feedback and share insights with product and development teams.

Conocimientos

German fluency

English fluency

CRM tools

Onboarding experience

B2B SaaS

Herramientas

HubSpot

Descripción del empleo

Customer Success Manager DACH, Utrecht (hybrid)

We’re growing the Customer Success team at Brainial and are looking for a Customer Success Manager to look after our clients in Germany, Austria and Switzerland. Are you curious, ambitious, and pragmatic? Read on.

About Brainial

Brainial helps companies win more tenders with AI. Our platform speeds up the whole bid process, from discovering and qualifying tenders to analysing documents, flagging risks and writing strong proposals. Clients in construction, IT, facility services, engineering, manufacturing and staffing use Brainial to save time, lower costs and avoid missing crucial details. We’re based in Utrecht, and we build explainable AI that solves real problems for real customers.

The role

As our CSM for the DACH region, you’re responsible for your own client portfolio from their first login onward. You make sure they get up and running quickly, get real value from the platform, and grow with us. You’ll be part of an enthusiastic, diverse team led by a CSM manager. You’ll help shape how we serve one of our key growth markets, working in German with clients and in English with our international team.

You will also collaborate closely with Sales (including our DACH business development team), Support, and Product to align efforts, share customer insights, and track key metrics (such as adoption, NPS, and expansion success) to report regularly to leadership.

What You’ll Do

• Lead structured onboarding programs for new DACH clients, covering setup, integrations and initial training.
• Learn each client’s tendering process, including local procurement practices, and tailor their onboarding to their goals.
• Help clients upload their data, configure workflows, and set up alerts and reporting dashboards.
• Run German-language training sessions (1:1 or group) that give users a thorough understanding of the platform.
• Gather feedback during onboarding and share insights, including market-specific needs, with our product and development teams.

Your Portfolio

• Monitor customer health and engagement to ensure clients continue to derive strong value from the platform.
• Hold regular check‑ins and reviews to discuss progress, resolve issues, and keep the platform aligned with each client’s evolving needs.
• Spot opportunities to expand usage or introduce features that bring clients more value.
• Build action plans for at‑risk accounts and secure renewals, with zero churn as the goal.
• Turn happy customers into champions through case studies, reviews and referrals in the DACH market.

What You Bring

• Relevant experience in customer success, account management or onboarding (or a strong motivation and aptitude as a talented junior), ideally in B2B SaaS
• Native or near-native German and fluent English; Dutch is a plus
• Confidence running trainings, demos and client meetings, including with senior stakeholders
• A data-driven mindset and experience with CRM tools (HubSpot or similar)
• Strong organisational skills and the ability to work independently as well as in a team
• Familiarity with public procurement in the DACH region (öffentliche Ausschreibungen/Vergabe) is a big plus
• Interest in AI and SaaS
• Willingness to [occasionally travel to clients in the DACH region]
• You value ownership, curiosity and straight talk

Why you’ll love working here

• Hybrid working: the team works at least 2 days a week at our Utrecht office
• An international team of experts who celebrate wins and share laughs
• The latest hardware and tools
• NS Business Card for easy travel
• A competitive salary €4,500 – €6000 gross per month (depending on experience level)
• Access to our corporate gym and fitness program
• Mental Health & Well-being program
• Bike lease scheme

Our values: Can-do mentality. Transparency. Raise our standards.