Customer Success Manager

SkyPrep LMS; Toronto; On-site; CAD 70,000 - 85,000; Full time

Benefits offered by this job

Flexible work environment

Generous PTO and paid holidays

Professional growth opportunities

Supportive team culture

Job summary

A forward-thinking tech company in Toronto is seeking a passionate Customer Success Manager to enhance client experiences with their learning management system. This role involves onboarding clients, providing tailored training, and building lasting relationships. The ideal candidate will have over three years of experience in customer success or account management, preferably in SaaS or EdTech. Strong communication skills and a problem-solving mindset are crucial for ensuring customer satisfaction and retention.

Qualifications

• 3+ years of experience in customer success, account management, or related roles.
• Strong understanding of learning management systems or e-learning tools.
• Excellent communication, presentation, and interpersonal skills.

Responsibilities

• Welcome new clients and lead them through the implementation.
• Deliver engaging, tailored training sessions.
• Develop strong, lasting relationships with customers.

Skills

Customer success

Account management

Communication skills

Problem-solving

Relationship building

Tools

HubSpot

Salesforce

Vitally

Job description

At SkyPrep, we believe that learning should be simple, efficient, and effective. That’s why we’ve built the “LMS without the mess.” We empower organizations to streamline training and development, equipping their teams to achieve their full potential. Join us in transforming the learning experience for businesses, educators, and institutions around the globe.

About the Role

We’re looking for a passionate and proactive Customer Success Manager to join our growing team. In this role, you’ll be the key point of contact for SkyPrep’s clients, ensuring they unlock the full potential of our user-friendly LMS. From onboarding to ongoing support, you’ll provide world-class service and be a vital part of their success journey.

Responsibilities

• Client Onboarding: Welcome new clients and lead them through the seamless implementation of SkyPrep’s LMS, setting them up for success.
• Customer Training: Deliver engaging, tailored training sessions to ensure users are confident and comfortable with the platform.
• Relationship Building: Develop strong, lasting relationships with customers by understanding their needs and goals.
• Proactive Support: Act as a problem solver, addressing customer inquiries and troubleshooting issues with efficiency and empathy.
• Advocacy: Share customer feedback with internal teams to help refine and improve SkyPrep’s platform.
• Retention and Growth: Collaborate with clients to identify opportunities for them to grow within SkyPrep’s ecosystem and ensure high retention rates.

Qualifications

• 3+ years of experience in customer success, account management, or related roles (preferably in SaaS or EdTech) for enterprise companies.
• Strong understanding of learning management systems or e-learning tools.
• Excellent communication, presentation, and interpersonal skills.
• A customer-centric mindset with a passion for solving problems.
• Ability to manage multiple accounts and prioritize tasks effectively.
• Familiarity with CRM tools (e.g., HubSpot, Salesforce) and customer success platforms (e.g., Vitally) is a plus.
• Bonus: Background in HR, L&D, or training.

What We Offer

• Flexible work environment
• Generous PTO and paid holidays.
• Professional growth opportunities in a dynamic, fast-growing company.
• A supportive and innovative team culture.