Customer Success Manager

Leap Tools; Canada; Remote; CAD 110,000 - 130,000; Full time

Job summary

A cutting-edge tech company, Leap Tools, seeks a Customer Success Manager to elevate customer experiences by managing life cycles and key metrics. Ideal candidates have a strong background in Customer Success, technical knowledge, and a passion for technology, driving impactful solutions for diverse clientele.

Benefits

Work-from-home stipend

Generous time off

Parental leave program

Extra day off for birthdays

Work anywhere in the world for up to 3 months

Qualifications

• 1 year of experience in Customer Success or Account Management.
• Direct experience with Enterprise customers.
• Professional engagement with C-suite executives.

Responsibilities

• Manage the customer life cycle for largest customers.
• Be responsible for key metrics such as Customer Health, Retention, and Expansion.
• Actively engage with customers to assess priorities.

Skills

Customer Health

Retention

Expansion

Communication

Education

Experience in Customer Success or Account Management

Tools

Google Workspace

Salesforce

Job description

Join to apply for the Customer Success Manager role at Leap Tools

Join to apply for the Customer Success Manager role at Leap Tools

At Leap Tools, we are building the world's most advanced solutions for the interior décor industry. With customers in 80+ countries, our clientele includes Fortune 500 companies such as Home Depot, local retailers such as Alexanian's, and everything in between. We have been recognized as one of the fastest-growing tech companies by Deloitte for multiple years in a row, and we are looking for ambitious challenge-seekers to fuel our momentum and help us create an iconic global tech company.

About Our Product

Our technology lets you see products in your own room before you buy. Imagine you want to redesign your home and have been searching for new tiles for your kitchen, or a new rug for your living room. You definitely want to make sure it will look good in your space. We enable that through cutting-edge computer vision technology, presented in an extraordinarily simple and accessible way. Try our rug demo now! Simply upload a picture of your room using your mobile phone, and slide the rug under your coffee table: https://www.roomvo.com/rugdemo...

About You

You take pride in exceeding expectations. You uncover needs by listening closely and asking perceptive questions. You also love technology. Your peers are impressed by your technical knowledge and know-how, which allows you to become their trusted advisor. You are not afraid to convince someone to change their mind and you recognize when you need to change yours. You are excited to take on new challenges and be part of something small that is growing into something big. Second language fluency is an asset.

What You'll Do

• Manage the customer life cycle for our largest customers
• Be responsible for key metrics such as Customer Health, Retention, and Expansion
• Become a trusted partner to your customers so you can better understand their needs and help them achieve their goals
• Engage as a mentor across the wider Customer Success team
• Serve as a key voice of our customers to our internal teams - including Product, Sales, and Leadership - and partner with other internal teams to drive best-in-class customer experiences
• Maintain impeccable records in our Customer Success software
• Actively and routinely engage with your customers to assess their priorities, identifying opportunities to further promote the Roomvo Platform and ensuring full potential of service is realized
• Be a customer advocate within our organization, documenting requests and issues as well as identifying areas we can improve for our customers
  
  
  

Requirements

• You have at least 1 year of experience in a Customer Success or Account Management role
• You have direct experience working with Enterprise customers and managing a book of business
• You can quickly learn and prioritize technically complex processes and tasks
• You are professional and comfortable engaging C-suite executives
• You can manage tight deadlines (but you can control much of your own schedule)
• You are comfortable in the Google Workspace (including using spreadsheets and Google Docs), and with Salesforce
• You have clear communication skills, both written and verbal
• Experience in SaaS is a plus
• Bonus asset: Fluency in a second language
  
  
  

About Our Culture

• We're a remote-first company that encourages our employees to work from where they're most productive.
• We work in tight-knit teams to cultivate an ownership mentality.
• We cherish curiosity and an obsession for details because we know these details are invaluable over the long run.
• We're hyper-focused on our achievements and our ability to execute our promises. We act with urgency.
• We value work-life balance by offering generous time off
• Work anywhere in the world for up to 3 months!
• We value families, by offering a parental leave program
• We offer a work-from-home stipend
• Your birthday (and our company's birthday) is a day off!
  
  
  

About Our Hiring Process

Now: You upload your resume and complete a brief questionnaire.

Step 1: We arrange a video call with you to assess your abilities. Complete a take-home assessment.

Step 2: You attend the second video interview soon after.

Step 3: You meet one of the founders.

Step 4: You receive an offer.

Take the Leap. Apply now.

Our demo, in case you missed it: https://www.roomvo.com/rugdemo4r

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Software Development

Referrals increase your chances of interviewing at Leap Tools by 2x

Get notified about new Customer Success Manager jobs in Canada.

Canada CA$110,000.00-CA$130,000.00 1 month ago

Customer Experience Manager, Travel Solutions

Entry Level Remote Customer Service Representative (Nova Scotia)

Full-Time Remote Customer Service Representative (Manitoba)

Moncton, New Brunswick, Canada 1 month ago

Remote Customer Service Agent (Work at Home)

Full-Time Remote Customer Service Representative (Prince Edward Island)

Senior Customer Success Manager, Service

Customer Success Services - Principal Technical Account Manager (TAM)

Senior Customer Success Manager, Trilogy (Remote) - $200,000/year USD

Toronto, Ontario, Canada $100.00-$100.00 13 hours ago

Full-Time Remote Call Center Representative

Greater Calgary Metropolitan Area 1 day ago

Remote Customer Service Agent (Work at Home)

Toronto, Ontario, Canada CA$90,000.00-CA$110,000.00 4 weeks ago

Senior Customer Success Manager, Trilogy (Remote) - $200,000/year USD

Calgary, Alberta, Canada $100.00-$100.00 13 hours ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.