Customer Success Manager

Fourwaves Platform, Les Technologies Fourwaves Inc.; Canada; Remote; CAD 50,000 - 90,000; Full time

Job summary

Join a rapidly growing B2B SaaS company dedicated to supporting academic communities! As a Customer Success Manager, you will onboard clients and ensure they maximize the benefits of our platform. This role is perfect for a people-oriented individual who thrives on helping others and is eager to contribute to a dynamic team. With a focus on empathy and proactivity, you'll play a key role in turning clients into enthusiastic advocates. Enjoy competitive compensation, flexible remote work options, and the opportunity to make a meaningful impact in the world of academic events. If you're passionate about customer success, this is the role for you!

Benefits

Competitive base salary

Uncapped commissions

Group RRSPs

Insurance benefits

Flexible schedule

Dynamic team environment

Exotic retreat abroad every 2 years

Qualifications

• Fluent in French and English, with strong communication skills.
• Experience in customer support and client onboarding.

Responsibilities

• Onboard clients and demonstrate platform capabilities.
• Provide support to retain clients and enhance their experience.

Skills

Customer Support

Client Onboarding

Empathy

Proactivity

Communication (French and English)

Tools

Hubspot

Intercom

Job description

Fourwaves is a rapidly growing Canadian B2B SaaS company based in Quebec with over 10 years of experience. We have hundreds of clients internationally, including in Canada, the United States, and Europe. To name a few; NASA, McGill, BASF, Stanford, and Bristol University.

Our mission is to support academic and research communities by facilitating managing their events, meetings and exchanges. We build tools to optimize the efficiency of conference organizers and maximize the impact of events for participants, primarily for universities and associations. With our strong growth, we aim to become THE recognized solution worldwide for academic conferences of all sizes.

We are looking for a Customer Success Manager who will play a key role in turning our clients into evangelists.

About the Position:

Key Responsibilities:

• Onboard our clients onto the platform by showing them what it can do!
• Provide incredible support to retain clients and grow word-of-mouth! We use top tools: Hubspot, Intercom, etc.
• Bring and implement ideas to improve the customer experience and track performance.
• Work closely with the product owner (CEO), sales, and design to share feedback from organizers.

The Ideal Candidate:

• Speaks and writes fluently in French and English.
• Is a "people person" who loves talking to and helping people. Empathy, curiosity, and proactivity are key.
• Pushes their limits when faced with a new challenge!
• Is deeply passionate about something, and whose interests and experiences will contribute to our flourishing culture.
• Bonus points for candidates who are in Quebec!

Why Fourwaves?

• Attractive conditions: a competitive base salary, uncapped commissions, plus group RRSPs and insurance benefits.
• To quickly feel the impact of your work.
• To work remotely and have flexibility with your schedule.
• To work with a dynamic team.
• To contribute to our internal Slack emojis.
• An exotic retreat abroad every 2 years.

Apply Now

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