Customer Success & Logistics Coordinator

Shanto Dental Ceramics Ltd.; Mount Pearl; On-site; CAD 50,000 - 65,000; Full time

Job summary

Shanto Dental Ceramics Ltd. in Canada is seeking a Customer Success Coordinator for a full-time maternity leave coverage position up to 18 months.

You will provide exceptional customer service to patients and clients, process orders in the ERP system, and coordinate production schedules to ensure timely delivery. You will handle shipping, invoicing, and AR tasks while maintaining accurate records and strong communication across teams.

Qualifications

• Customer service experience in a busy, fast-paced environment.
• Strong attention to detail and accuracy.
• Customer experience driven problem solving approach.
• Excellent written and verbal English communication.
• Excellent time management with a sense of urgency.
• 1–2 years logistics experience in a fast-paced setting (desirable).
• Dental industry background is a plus.

Responsibilities

• Provide exceptional customer service to internal and external stakeholders over phone, in person, and via email.
• Enter case orders into the ERP system with high accuracy.
• Coordinate and schedule case production to meet timelines.
• Shipping and receiving duties.
• Liaise with supervisor on clerical duties related to supply chain and operations, including invoicing and accounts receivable.

Skills

Customer service

Attention to detail

Problem solving

Communication skills

Time management

ERP knowledge

Microsoft Office

Tools

ERP software

Microsoft Office Suite

Job description

Shanto Dental Ceramics Ltd. in Canada is seeking a Customer Success Coordinator for a full-time maternity leave coverage position up to 18 months.

You will provide exceptional customer service to patients and clients, process orders in the ERP system, and coordinate production schedules to ensure timely delivery. You will handle shipping, invoicing, and AR tasks while maintaining accurate records and strong communication across teams.