Customer Success Associate (Canada, Remote)

Stack Influence; Canada; Remote; CAD 45,000 - 60,000; Full time

Job summary

A venture-backed startup is seeking a Customer Success Associate to join the Campaign Management team. This remote position provides an opportunity for early-career professionals to support D2C brands through onboarding and campaign management, while developing strong client relationships. Benefiting from a 100% remote work environment, the role promises experience with notable brands in the micro-influencer marketing space.

Benefits

100% Remote team

Quarterly Bonuses

Enterprise career advancement

Qualifications

• 1-3 years in a customer success role.
• Digital marketing and copywriting skills required.
• Proficient communication and organizational skills.

Responsibilities

• Copywriting and editing campaign landing pages with detail.
• Troubleshooting client questions and billing issues.
• Building strong relationships with existing clients.

Skills

Customer success experience

Digital marketing

Copywriting

Communication skills

Time management

Organizational skills

Knowledge of e-commerce marketplaces

Influencer marketing knowledge

Experience with CRM software

Proficient with Google Office

Job description

This is a remote, full-time position (must be based in Canada) best suited for an early-career professional.

Stack Influence is a micro influencer marketing platform on a mission to connect D2C brands with everyday people. We are a venture-backed startup featured in publications like WIRED, Business Insider, WWD and Quartz. Our platform is home to the largest micro-influencer community in the United States.

We’re searching for an exceptional Customer Success Associate. As part of our Campaign Management team, you'll report to the COO and work alongside an Account Manager, as well as the Sales and Operations teams. In your role, you will help onboard new brands, assist with setting up campaigns, troubleshoot billing issues, and ensure our customers feel supported and empowered every step of the way. This is a client-facing role that will involve managing relationships through email and occasional Zoom calls. You’ll have the chance to work with a variety of brands, as our platform has helped Magic Spoon, Unilever, Momofuku, Soylent and many more with scalable micro influencer promotions.

To be successful, you’ll need to be results-driven, self-managing, and detail oriented.

Skills and Experience Required:

• 1-3 years in a customer success role
• Digital marketing and copywriting skills
• Basic knowledge of Canva
• Proficient communication skills
• Strong time management and organizational skills
• Ability to balance competing priorities and manage multiple processes at the same time
• Knowledge of e-commerce marketplaces and/or influencer marketing
• Previous experience in a start-up environment is an asset
• Experience with CRM software
• Proficient with Google Office (Docs, Sheets, Slides)

Key Job Responsibilities:

• Copywriting, proofreading, and editing campaign landing pages with strong attention to detail, coordinating communication between brands and internal ops team
• Troubleshooting billing issues and other client questions
• Investigating influencer posts that didn’t mean campaign requirements
• Partner closely with the Account Manager to meet client goals and needs
• Become an expert on Stack’s internal systems and tools
• Build and maintain strong relationships with existing clients and agency partners
• Provide ongoing feedback to the product team to drive improvement of our campaigns

Benefits:

• 100% Remote team
• Quarterly Bonuses
• Enterprise career advancement

Please apply with your cover letter and resume.
Note: only shortlisted candidates will be contacted.