Remote Customer Success Associate - Tech Startups (Canada)

Freelanceshop; Canada; Remote; CAD 45,000 - 75,000; Full time

Job summary

An innovative firm is seeking a proactive Customer Success Associate to join its remote team. In this role, you will be essential in ensuring clients maximize their use of cutting-edge tech products. You will onboard new customers, provide training, and maintain relationships, all while collaborating with various teams to advocate for client needs. This is a fantastic opportunity to work with top-tier Canadian startups, where you can grow professionally in a supportive and inclusive environment. If you are passionate about technology and customer success, this role offers the chance to make a real impact in the tech industry.

Benefits

100% remote work

Flexible schedule

Career development opportunities

Inclusive work environment

Qualifications

• 1-3 years of experience in customer success or related roles.
• Strong communication skills and problem-solving abilities.

Responsibilities

• Manage customer relationships post-sale and onboard new clients.
• Monitor customer health scores and troubleshoot issues.

Skills

Verbal and written communication skills

Problem-solving abilities

Account management

Customer-first mindset

Ability to manage multiple tasks

Technical proficiency

Education

Bachelor degree preferred

Tools

CRM tools (HubSpot, Salesforce)

Ticketing systems (Zendesk, Intercom)

Job description

We are looking for a proactive and customer-focused Customer Success Associate to join our growing portfolio of Canadian tech startups. In this fully remote role, you will play a critical part in helping our customers succeed with our products and services. You will be responsible for onboarding, supporting, and engaging clients, ensuring they receive maximum value from our solutions.

If you are passionate about technology, communication, and building strong client relationships, this is a fantastic opportunity to work with innovative companies shaping the future.

Key Responsibilities

• Serve as the main point of contact for customers, managing the relationship post-sale
• Onboard new clients and provide product training and walkthroughs
• Monitor customer health scores and usage metrics to identify opportunities for engagement
• Troubleshoot issues and escalate technical concerns to the support or product team as needed
• Collaborate cross-functionally with Sales, Product, and Marketing teams to advocate for customers
• Collect feedback from clients and relay insights to the internal teams for continuous improvement
• Drive retention, reduce churn, and identify upsell/cross-sell opportunities

Required Skills and Qualifications

• Excellent verbal and written communication skills in English
• Strong problem-solving abilities and a customer-first mindset
• Ability to manage multiple accounts and tasks simultaneously
• Comfortable with technology and learning new software platforms quickly
• Proficient in CRM tools (e.g., HubSpot, Salesforce) and ticketing systems (e.g., Zendesk, Intercom)
• Bachelor degree preferred, but not required

Experience

• 1–3 years of experience in customer success, account management, support, or a related role
• Experience working with SaaS or tech-based startups is a strong advantage
• Fresh graduates with relevant internship or co-op experience may also be considered

Working Hours

• Full-time, flexible hours
• Monday to Friday (core hours in EST/CST time zones preferred)
• Occasional evening availability for global clients or product launches may be required

Knowledge, Skills, and Abilities

• Strong interpersonal and relationship-building skills
• Ability to communicate technical concepts in a user-friendly manner
• Familiarity with startup culture and ability to thrive in fast-paced environments
• Proactive, resourceful, and self-motivated

Benefits

• 100% remote work with a flexible schedule
• Competitive compensation based on experience
• Work with top-tier Canadian startups and emerging tech platforms
• Career development opportunities in a growing customer success team
• Inclusive, collaborative, and supportive work environment

Why Join Us?

• Help shape the future of tech by empowering users across diverse industries
• Gain hands-on experience with cutting-edge tools and platforms
• Be part of a growing network of startup professionals and innovators
• Enjoy autonomy, impact, and continuous learning in your role

How to Apply

Please email your resume and a short cover letter explaining your interest in the role to us. Use the subject line: Customer Success Associate – Remote Canada

Include any relevant experience with SaaS tools or startup environments. Selected candidates will be contacted for a virtual interview.