Customer Success Associate

TAC Security; Toronto; On-site; CAD 65,000 - 110,000; Full time

Job summary

TAC Security is seeking an experienced Account Manager to focus on North American clients, ensuring high retention, renewals, and revenue growth through upsell of AASA, ioxt, and Socify.

You will serve as the primary contact for client needs, prepare proposals, and coordinate with product teams to tailor solutions. 2–5 years in SaaS/cybersecurity sales or account management preferred.

Qualifications

• 2–5 years’ experience in SaaS/cybersecurity sales or account management.
• Strong client relationship management skills.
• Proven track record of upselling/cross-selling.
• Excellent communication and customer-facing skills.

Responsibilities

• Manage relationships with current clients and ensure renewals.
• Upsell and cross-sell AASA, ioxt, and Socify.
• Understand client needs and align product solutions.
• Prepare and deliver client proposals.
• Serve as the main point of contact for support/escalations.

Skills

SaaS sales

Account management

Client relationships

Upselling

Cross-selling

Communication

Job description

TAC Security is a leading global cybersecurity company. Our flagship platform, ESOF (Enterprise Security in One Framework), powers vulnerability management, cyber risk quantification, and AI-driven security assessments for Fortune 500 companies, governments, and startups worldwide. Recognized as a Great Place to Work and a Great People Manager Company (Forbes & The Economic Times), we partner with tech giants like Google, Microsoft, and Meta to advance cybersecurity innovation.

Role Overview:

Focus on managing existing North American clients, ensuring high retention, renewals, and upselling TAC Security’s products (AASA, ioxt, and Socify).

Key Responsibilities:

• Manage relationships with current clients and ensure renewals.
• Upsell and cross-sell AASA, ioxt, and Socify.
• Understand client needs and align product solutions.
• Prepare and deliver client proposals.
• Serve as the main point of contact for support/escalations.

Requirements:

• 2–5 years’ experience in SaaS/cybersecurity sales or account management.
• Strong client relationship management skills.
• Proven track record of upselling/cross-selling.
• Excellent communication and customer-facing skills