Customer Success Associate

Final POS Inc.; San Juan de Terranova; Presencial; CAD 45.000 - 60.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Casual dress

Dental care

Extended health care

Paid time off

Stock options

Vision care

Flexibility

Descripción de la vacante

Final POS Inc. is seeking a Customer Success Associate to ensure Newfoundland and Labrador merchants realize value after the sale. You'll report to the Head of Sales and guide onboarding, configuration, and initial live use.

You will maintain relationships as the primary post-sale contact, work with Product and Support to resolve issues, track health in the CRM, and gather feedback to influence the roadmap. This in-person role is based in St. John's with travel across the province as needed.

Formación

• Some experience in customer success, account management, or support in SaaS/tech/POS.
• Desire to help people with patience, empathy, and clear explanations.
• Comfort with CRM tools and basic account-health reporting.

Responsabilidades

• Own onboarding and guide merchants through setup and live go-live.
• Build lasting relationships as the main post-sale contact.
• Troubleshoot and support by coordinating with Product and Support.
• Drive retention and growth by identifying value opportunities.
• Gather feedback for Product, Marketing, Sales to shape roadmaps.
• Keep CRM records accurate with current health data.

Conocimientos

Customer success

Account management

SaaS

CRM tools

Communication

Problem solving

Herramientas

CRM software

Descripción del empleo

The Role

As a Customer Success Associate, you'll make sure merchants get real value from Final after the sale closes. You'll report to the Head of Sales and work closely with them to ensure a smooth handoff from onboarding through to long-term, happy customers. This is a great fit for someone who's patient, proactive, and genuinely enjoys helping small business owners succeed.

What You'll Do

• Own onboarding. Guide new merchants through setup, configuration, and their first weeks live on Final, so they get up and running smoothly.
• Build lasting relationships. Be the merchant's main point of contact after the sale, checking in regularly and understanding how their business is evolving.
• Troubleshoot and support. Help merchants resolve issues quickly, working with Product and Support to elevate anything more technical.
• Drive retention and growth. Spot opportunities to help merchants get more value from Final, and flag risk of churn before it happens.
• Gather and share feedback. Bring merchant insights back to Product, Marketing, and Sales to help shape the roadmap and go-to-market approach.
• Keep records accurate. Track customer health, usage, and interactions in the CRM so the team has a clear, current picture of every account.

What You Bring

• Some experience in customer success, account management, or support, ideally in SaaS, tech, payments, or POS.
• A genuine desire to help people, patience, empathy, and a knack for explaining things clearly.
• Comfort with CRM tools and basic reporting on account health and usage.
• Clear, confident communication, you can explain technology simply without being "too techy."
• Genuine enthusiasm for Newfoundland and Labrador's business community and a desire to help local merchants succeed.
• A valid driver's licence and willingness to travel across the province as needed.

Bonus Points

• Experience supporting POS, payments, payroll, e-commerce, or other merchant tools.
• Existing relationships with local merchants, business networks, or community organisations.
• Comfort in a fast-moving environment where you help shape the playbook rather than inherit one.
• Experience running a small business, or working closely with owners and operators.

Why Join Final?

• Join the team making sure merchants across Newfoundland and Labrador get the most out of a category-defining platform.
• Build lasting relationships with businesses you already know and love.
• Work with a talented, passionate team building something genuinely new.
• Competitive compensation package, including comprehensive health, dental, and vision insurance.
• Stock option plan, so you share in the success you help create.
• Be part of a St. John's-based company backed by top-tier VC.

You'll work from the best office in St. John's (rooftop patio included) alongside a talented team building something genuinely new.

Benefits

• Casual dress
• Dental care
• Extended health care
• Paid time off
• Stock options
• Office snacks
• Vision care
• Flexibility

Ability to commute/relocate

St. John's, NL, reliably commute or plan to relocate before starting (preferred)

Work Location

In person