Customer Success Associate

Real Time Networks; Port Coquitlam; On-site; CAD 50,000 - 60,000; Full time

Job summary

Real Time Networks is seeking a proactive and relationship-driven Customer Success Associate based in Port Coquitlam, Canada. This role focuses on supporting and guiding customers through their lifecycle, ensuring they maximize the value of RTN solutions. Responsibilities include account management, customer advocacy, and collaboration with sales teams to drive revenue growth. Ideal candidates will have strong communication skills and experience in customer-facing roles.

Benefits

Comprehensive benefits program including extended medical and group insurance

Professional growth and education assistance

RRSP matching and bonus eligibility after probation

Qualifications

• 2-3 years experience in Customer Success or Account Management.
• Experience in a B2B environment.
• Experience with SaaS or tech-driven solutions.

Responsibilities

• Serve as the primary point of contact for assigned customers.
• Provide regular check-ins and address challenges.
• Manage annual service plan renewals and upsells.

Skills

Communication

Relationship building

Problem-solving

Customer-focused

Education

Bachelor's degree in business, Communication, Marketing or related field

Tools

CRM tools

Salesforce

Job description

Anticipated Start Date : As soon as possible

Salary Range : $50,000-$60,000

About Real Time Networks

Looking to start your career with an exciting, growing company?

Real Time Networks Inc is a Port Coquitlam B.C. Canada based company experiencing rapid growth and continued success in the marketplace. Real Time Networks delivers enhanced security, real-time accountability, and operational efficiency through intelligent key and asset management solutions for organizations.

The opportunity

We are looking for a proactive and relationship-driven Customer Success Associate to support and guide our customers throughout their lifecycle. You’ll be the main point of contact for assigned strategic accounts, ensuring customers have fully adopted their RTN solution, are meeting their success criteria and maximizing the value of our solutions.

In this role, you’ll build deep relationships with key stakeholders, support onboarding and training, and serve as an advocate for your customers internally. You’ll assist in managing the renewal of annual support plans and license fees—focusing on ensuring a smooth, value-driven renewal experience that aligns with each customer’s evolving needs. The ideal candidate is a thoughtful relationship-builder who excels at understanding customer needs and translating them into meaningful outcomes. They are proactive, organized, and comfortable working across all levels of an organization.

Responsibilities : Account Management

• Serve as the primary point of contact for assigned customers, fostering trust and engagement.
• Develop and maintain strong, long-lasting, multi-threaded relationships with key stakeholders and decision-makers within assigned customer organizations.
• Provide regularly check ins with assigned customers to address challenges, answer questions, and provide tailored recommendations.
• Meet or exceed key performance indicators (KPIs) related to customer satisfaction, retention, and revenue growth.
• Track and analyze customer performance metrics to identify areas for improvement and ensure customers are achieving their goals.
• Report on customer success metrics and provide actionable insights to leadership.
• Identify and cultivate potential customer advocates by building strong relationships and securing agreements to serve as references for case studies, sales engagements, and marketing initiatives.

Customer Advocacy and Issue Resolution

• Act as the voice of the customer, providing feedback to internal teams to enhance products and services.
• Proactively address and resolve customer issues, escalating as necessary to ensure timely and satisfactory resolution.

Renewals and Upsells :

• Manage communication and processing of customers' annual service plan renewals and annual license fee payments.
• Use a consultative approach to engage customers not currently on a support plan, helping them recognize the value of enhanced services.
• Identify new revenue generating opportunities and work closely with the sales team to drive revenue growth.

Enterprise Customer Onboarding and Training

• Support Enterprise customers, helping them maximize the value of our products / services.
• Set up assigned Enterprise customers for success by providing Customer Success overview, enabling portal access, signing up for newsletters.

Education and Experience :

• 2-3 years experience in Customer Success, Customer Support, Account Management, or a similar customer-facing role.
• Experience in a B2B environment.
• Bachelor's degree in business, Communication, Marketing or related field.

What you bring :

• A customer-first mindset with exceptional communication and relationship-building skills, driven by a passion for helping customers succeed.
• Proactive, self-motivated, and collaborative , with a strong sense of ownership and the ability to thrive in both independent and team environments.
• Proven strength in managing multiple priorities, solving complex problems , and driving outcomes that align with customer and business goals.
• Experience with SaaS or tech-driven solutions , and proficiency in CRM tools—Salesforce experience is a strong asset.

What we offer :

• A competitive salary commensurate with experience and education.
• A comprehensive benefits program including extended medical and group insurance.
• Professional Growth, education assistance and clear pathway for career progression
• RRSP matching and bonus eligibly after probationary period.

Diversity & Inclusion

RTN is an equal opportunity employer who is committed to an inclusive and diverse workforce, equity in employment and fostering a barrier-free environment.

We strive to include perspectives from those that vary by race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, and disability. If accommodation is required at any point in the recruitment process, please contact a member of our Recruitment Team.

How to apply

Send your resume and cover letter to [emailprotected] indicating Customer Success Associate Ref : 06.2025 in the subject line. We strongly encourage applicants to apply as soon as possible, as we will review resumes and schedule interviews as they arrive. This position will remain open until filled.

Real Time Networks thanks all applicants for their interest and advises that only those selected for an interview will be contacted. No phone calls please.

Seniority level

Seniority level

Entry level

Employment type

Employment type

Full-time

Job function

Job function

Management and Manufacturing

Security Systems Services

Referrals increase your chances of interviewing at Real Time Networks by 2x

Sign in to set job alerts for “Customer Success Associate” roles.

Customer Success Manager- Fixed Term Contract

Customer Success - Enterprise Engagement Manager

Implementation Customer Success Manager, North America

Customer Success Engineer / Onboarding Specialist

Senior Customer Success Manager, Trilogy (Remote) - $200,000 / year USD

Senior Customer Solutions Manager, Customer Solutions Management

Geospatial Account Manager - Mining Sales Western Canada

Burnaby, British Columbia, Canada 1 hour ago

Technical Account Manager - BC, Lower Mainland

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

J-18808-Ljbffr

Create a job alert for this search