Customer Solutions Lead

Softchoice; Toronto; On-site; CAD 80,000 - 120,000; Full time

Job summary

Join a dynamic and innovative firm as a Customer Solutions Lead, where you will help shape the future of IT for enterprise customers. In this pivotal role, you will leverage your extensive experience in technology and consultative sales to drive customer engagement and lead complex solutions that enhance productivity and agility. Your ability to build strong relationships and navigate intricate business challenges will be key to delivering exceptional value. This is more than just a job; it's an opportunity to make a real impact in an award-winning workplace that values diversity, inclusion, and the growth of its people. If you are passionate about technology and customer success, we encourage you to apply!

Benefits

Collaborative Environment

Flexibility in Workdays

Competitive Benefits

Inclusive Culture

Award-Winning Workplace

Qualifications

• 10+ years of experience in technology and 8+ years in technology solutions sales.
• Strong leadership and consultative sales skills with a focus on customer experience.

Responsibilities

• Manage services sales complexities and develop customer services strategies.
• Deepen relationships with key customers and lead multi-technology deals.

Skills

Consultative Sales Experience

Challenger Sales Training

Storytelling

Analytical Skills

Leadership Skills

Communication Skills

Education

10+ years in Technology

8+ years in selling technology solutions

3+ Certifications across multiple vendors

Job description

Whyyou’lllove Softchoice:
We are a software-focused IT solutions and services provider that equips organizations to be agile and innovative, and for their people to be engaged, connected, and creative at work. That means moving them to the cloud, helping them build the workplace of tomorrow, and enabling them to make smarter decisions about their technology. By doing these things we help them create success for their customers and their people.

We stand proudly for our people and support their success through career development and advancement. We are recognized and respected for our culture of inclusion and belonging, continuously striving to do what’s good for our people and communities.

The impact you will have:

As a Customer Solutions Lead (CSL), you will be responsible for helping our customers envision and realize what the next generation of their IT environment looks like for their organizations. Leveraging market-leading platforms alongside our unique set of services and assessments, you will create the need and interest, lead the sales, and drive the solutions that make our customers more agile and productive. As one of North America’s top solutions providers, you will ensure our Enterprise customers get the unique, business-driven value our brand has come to represent.

What you'll do:

• Manage the complexities of services sales for assigned districts of responsibility including:
• Design customer expansion strategies in partnership with sales team,
• Find, create and increase services opportunities,
• Accelerate services closure
• Develop customer services strategy
• Own/run services opportunities & quarterback to bring PreSales and Services Resources where needed
• Manage escalations with presales and services teams where needed
• Deepen relationships with key customers, providing in-field deal coaching and be personally involved in some of our largest strategic customer engagements.
• Establish strong partnership of your team with the District Sales Leaders to develop initiatives designed to achieve sales goals, and build loyalty with top customers

What you'll bring to the table:

• Build and maintain relationships with customers, guide long-term strategic direction, and act as an advisor.
• Work with wider Account teams to cultivate and develop business growth and achieve strategic goals.
• Deliver against assigned business and growth goals while prioritizing an outstanding customer experience to Enterprise customers and prospects.
• Leading multi-technology deals and ability to build and lead a pursuit team across multiple technology, in advanced programmatic proposals and services contexts.
• Leading C-Suite level conversations related to business/revenue impact of solutions.
• Creating detailed and complex content tailored to a customer's scenario & distilling complicated topics into a language they consume.
• Presenting to all stakeholders, including those outside of IT while preparing for, running, and facilitating professional workshops to create focused discussions in a safe environment.
• Ensure monthly forecasts are complete, accurate, and timely.
• Years of Experience:
  • 10+ years of Experience in Technology
  • 8+ years of experience selling technology solutions in a pure sales or technical pre-sales role with demonstrated capability in selling Services including Managed Services.
  • 3+ Certifications across multiple vendors
• Demonstrated Consultative Sales Experience and Challenger Sales Training
• Experience driving application migration and digital transformation solution sales.
• Ability to use storytelling as a communications vehicle to demonstrate the value of a solution to appeal to customer emotions and drive action.
• Ability to navigate complex and fast-moving business challenges and map them to technology solutions.
• Experience aligning business outcomes and initiatives with technology requirements.
• Exceptional communication and personal skills, both written and verbal.
• Strong analytical skills are required.
• Self-management and strong leadership skills.
• Ability to travel up to 50% of the time, within your Sales District.

Not sure if you qualify? Think about applying anyway:
We understand that not everyone brings 100% of the skills and experience for the role.

At Softchoice, we offer opportunities to a diverse group including those with a variety of workplace experiences and backgrounds. Whether you are new to corporate tech, returning to work after a gap in employment, or looking to transition and take the next step in your career, we are excited to learn more about you and encourage you to apply.

Why You’ll Love Working Here:

• The People: You’ll thrive in our collaborative environment, surrounded by incredible colleagues who foster support and innovation.
• High-Performing Culture: At Softchoice, we are dedicated to achieving our goals and committed to success for our customers and each other.
• Flexibility: Plan your workdays in a way that suits you best.
• Award-Winning Workplace: Proudly recognized as a Great Place to Work for 19 consecutive years.
• Inclusive Culture: We are committed to an inclusive culture where every team member can be their authentic self.
• Competitive Benefits: Benefit from competitive perks that start on day one.

Inclusion & Equal opportunity employment:
We are an equal opportunity employer committed to diversity, inclusion & belonging. People seeking employment at Softchoice are considered without regard to any protected category.

Require accommodation? We are ready to help:
We are proud to provide interview & employment accommodation during the recruitment and hiring process. If you require any accommodation to apply or interview for a position, please reach out directly to [e-mail].

Our commitment to your experience:
We are committed to the safety of all applicants and team members. With that in mind, we have implemented digital interviewing for everyone. We understand that you may need to interview with distractions around you and we will be doing the same.

Job Requisition ID:6468
EoE/M/F/Vet/Disability

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