Customer Solution Engineer

Beanfield; Montreal (administrative region); On-site; CAD 90,000 - 130,000; Full time

Benefits offered by this job

Group insurance

Parental leave top-up

Career development support

Job summary

Beanfield is seeking a Customer Solutions Engineer in Canada to provide high‑quality pre‑sales technical support to the sales team. You will assess opportunity eligibility, resolve technical issues, define customer specifications, and present technical details to audiences of varying sizes.

Reporting to the Director, you will collaborate with Sales, Products, Engineering, Service Delivery, and Support. Fluency in English and French is required, and a minimum of three days per week in the office

Qualifications

• Minimum of 5 years of work experience with a service provider in support, engineering, or technology roles.
• Experience interacting with customers in sales-focused analysis, design, and requirements planning roles.
• Bilingual in English and French is an asset.
• Management of teams and processes in a cross-functional environment.
• Experience designing and supporting multi-service enterprise environments (IP, voice, cloud).
• IP networks, routing protocols, network design and security, VoIP, cloud architectures, and SDWAN.
• Ethernet, fiber, DWDM, MPLS, xDSL, cable/coax, fixed and cellular wireless access technologies.
• Colocation services.

Responsibilities

• Prepare solution designs, including statements of work.
• Work closely with technical design teams (MIS, engineering) to validate the feasibility of customer designs (feasible network topologies, functional service levels, DWDM/dark fiber routing).
• Develop technical responses and strategy for requests for information and requests for proposals.
• Provide technical training and guidance to sales representatives and management.
• Accompany the sales team to strategic meetings with customers or visits to their premises, as necessary.
• Ensure a smooth transition from the sales cycle to service delivery by providing all key resources such as signed statements of work and participating in project kickoff meetings, etc.
• Act as the primary point of contact with the customer, in collaboration with the sales representative, if necessary.
• Liaise with the client on all post-sales installation issues Support the product management team by regularly providing information on opportunities to improve Beanfield's existing portfolio.
• Assist the product and marketing teams in creating product documentation for Beanfield's service portfolio, as needed

Skills

Customer-facing

Cross-functional teamwork

Network design

IP networks

DWDM

SD-WAN

Bilingual EN/FR

Sales support

Job description

We don’t just build networks, we build communities. From our roots in Liberty Village to our growing footprint across Toronto, Montreal, and Vancouver, Beanfield has spent 35+ years connecting people through a robust, independently owned fibre-optic network.

With 500+ employees and an entrepreneurial mindset, we move fast, think creatively, and stay connected to the people who make Beanfield what it is. If you thrive in a collaborative, high-impact environment where your work matters, you will feel right at home.

Our headquarters is located in Toronto’s super-hip Liberty Village, surrounded by great coffee, food, energy, and creativity—making it a great place to collaborate in person.

Our Values

We Are Challengers

We lead the way. We disrupt the industry by thinking differently, moving quickly, and taking ownership. We operate with a startup mentality and believe in building and investing in our own infrastructure, and our people.

We Are United

We operate as one team. Collaboration is core to how we work, and every idea matters. We believe strong partnerships and shared ownership lead to better outcomes.

We Care

We care deeply about our employees, partners, customers, and communities. We build trust through open communication, thoughtful decisions, and a relentless focus on our brand and customer experience.

Position Summary:

The role of the Customer Solutions Engineer is to provide high-quality pre-sales technical support to the Beanfield sales team. The incumbent will interact with customers and support sales representatives and sales management. He or she will assess the eligibility of sales opportunities, resolve any technical issues arising from sales engagements, assist customers in defining specifications and requirements, and present technical information to audiences of varying sizes.

The Customer Solutions Engineer will report to the Director and will work closely with Beanfield sales representatives on pre-sales technical consultations and solution design. For post-sales support, the incumbent will also work with colleagues from other departments, such as Products, Engineering, Service Delivery, and Support.

For this position, fluency in French and English, both spoken and written, is required. A minimum of 3 days per week in the office is also required.

Responsibilities:

• Prepare solution designs, including statements of work
• Work closely with technical design teams (MIS, engineering) to validate the feasibility of customer designs (feasible network topologies, functional service levels, DWDM/dark fiber routing)
• Develop technical responses and strategy for requests for information and requests for proposals
• Provide technical training and guidance to sales representatives and management
• Accompany the sales team to strategic meetings with customers or visits to their premises, as necessary
• Ensure a smooth transition from the sales cycle to service delivery by providing all key resources such as signed statements of work and participating in project kickoff meetings, etc.
• Act as the primary point of contact with the customer, in collaboration with the sales representative, if necessary
• Liaise with the client on all post-sales installation issues Support the product management team by regularly providing information on opportunities to improve Beanfield's existing portfolio
• Assist the product and marketing teams in creating product documentation for Beanfield's service portfolio, as needed

Skills & Qualifications

• Minimum of 5 years of work experience with a service provider in support, engineering, or technology roles
• Experience interacting with customers in sales-focused analysis, design, and requirements planning roles
• Bilingual in English and French is an asset
• Management of teams and processes in a cross-functional environment
• Experience designing and supporting multi-service enterprise environments (IP, voice, cloud)
• Telecommunications and service delivery sectors
• IP networks, routing protocols, network design and security, VoIP, cloud architectures, and SDWAN.
• Ethernet, fiber, DWDM, MPLS, xDSL, cable/coax, fixed and cellular wireless access technologies.
• Colocation services.

What's in it for you?

• Competitive base salary plus bonus based on company and individual performance.
• Permanent, full-time position.
• A comprehensive group insurance plan - medical, dental, vision care with health and lifestyle spending accounts.
• A fantastic parental leave top-up program.
• Support for professional and career development.

At Beanfield, we are proud to be an equal-opportunity employer.

We are committed to fostering a diverse and inclusive workplace where all qualified applicants are considered for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or any other protected status.

Beanfield is dedicated to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in all aspects of employment, as well as in our services, programs, and activities. If you require accommodation during the application or interview process, please contact us [e-mail].

Please note that candidates must be legally eligible to work in Canada at this time. We regret that Beanfield is unable to sponsor employment Visas.

Please note that all communication regarding recruitment and hiring at Beanfield will come exclusively from email addresses ending in @beanfield.com. We urge candidates to be cautious of any unsolicited messages or offers and to remain vigilant against phishing attempts.