Customer Experience Analyst

Beanfield; Montreal (administrative region); Hybrid; CAD 25,000 - 35,000; Part time

Benefits offered by this job

Values-driven culture

Hybrid work model

Job summary

A thriving fibre-optic network company in Montreal is seeking part-time Customer Experience Analysts for the summer. Successful candidates will handle inbound customer queries, recommend suitable products, and meet sales targets. Ideal for those with customer service experience, strong communication skills, and fluency in both English and French. The role offers a hybrid work environment and the possibility of long-term engagement. Join a company that values collaboration and community!

Qualifications

• 5+ years of experience in customer service required.
• 3-5 years in a call centre sales environment preferred.
• Proven experience in sales or customer service roles.

Responsibilities

• Handle inbound calls from potential customers.
• Meet sales and customer retention targets.
• Provide exceptional customer service.

Skills

Customer service experience

Communication skills

Bilingual (English and French)

Problem-solving skills

Education

High school diploma

Post-secondary degree or diploma (preferred)

Job description

We don’t just build networks, we build communities. From our roots in Liberty Village to our growing footprint across Toronto, Montreal, and Vancouver, Beanfield has spent 35+ years connecting people through a robust, independently owned fibre-optic network.

With 500+ employees and an entrepreneurial mindset, we move fast, think creatively, and stay connected to the people who make Beanfield what it is. If you thrive in a collaborative, high-impact environment where your work matters, you will feel right at home.

Our headquarters is located in Toronto’s super-hip Liberty Village, surrounded by great coffee, food, energy, and creativity—making it a great place to collaborate in person.

Our Values

We Are Challengers

We lead the way. We disrupt the industry by thinking differently, moving quickly, and taking ownership. We operate with a startup mentality and believe in building and investing in our own infrastructure, and our people.

We Are United

We operate as one team. Collaboration is core to how we work, and every idea matters. We believe strong partnerships and shared ownership lead to better outcomes.

We Care

We care deeply about our employees, partners, customers, and communities. We build trust through open communication, thoughtful decisions, and a relentless focus on our brand and customer experience.

Position Summary

The Customer Experience is looking for part-time students to join their team for the summer! As a Customer Experience Analyst, you will report to the Manager of Customer Experience and be responsible for handling inbound calls from potential customers, identifying their needs, and recommending appropriate products or services to close the sale. Your ability to engage customers, provide excellent service, and meet sales targets will be key to your success. This role will focus on driving growth for the business but capitalizing on new opportunities as well as delivering an optimal customer experience.

This is a part-time, temporary opportunity with potential to be long term. Successful candidates will have a minimum of 20 hours/week, with potential for additional hours based on business needs.

What you will be doing

• Meet and exceed daily, weekly, and monthly sales and customer retention targets.
• Upsell and cross-sell additional products or services based on customer needs.
• Document customer interactions, sales, retention and general inquiries accurately in tools.
• Provide exceptional customer service.
• Participate in regular training sessions to stay updated on product knowledge and sales techniques.
• Ensure all customers’ inquiries (via email or phone) are responded to in a timely manner.
• Document, track, and monitor problems to ensure resolutions are completed in a timely manner and tasks are set to the appropriate priority levels.

Skills & Qualifications

• High school diploma with post-secondary degree or diploma (preferred but not required).
• 5+ years of experience in customer service.
• 3-5 years working in a call centre sales environment (preferred but not required).
• Proven experience in a sales or customer service role, preferably in a call centre.
• Strong communication and persuasion skills.
• Strong problem-solving skills.
• Bilingual English and French is a must

What’s in it for you

• A united, values-driven culture that genuinely cares about people, collaboration, and community.
• Hybrid work model with purposeful, in-person collaboration

At Beanfield, we’re proud to be an equal-opportunity employer.

We believe that diverse teams make stronger teams. No matter your background, experience, or life story, if you meet the requirements for this role, we want to hear from you. We are committed to creating an inclusive and accessible workplace where all qualified applicants are considered for employment, without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or any other protected status.

Beanfield provides reasonable accommodations at all stages of the recruitment and selection process. If you need support during your application or interview, please reach out to us at [e-mail], we are happy to help.

Please note: candidates must be legally eligible to work in Canada, as we are unable to sponsor employment visas. Also, all official communication regarding recruitment and hiring at Beanfield will come exclusively from email addresses ending in @beanfield.com. We urge candidates to be cautious of any unsolicited messages or offers and to remain vigilant against phishing attempts.