Customer Services Supervisor

City of Coquitlam, BC; Coquitlam; Sur place; CAD 55 000 - 65 000; Plein temps

Avantages offerts par ce poste

Earned day off

Flexible days

Vacation & benefits

Municipal Pension Plan

Résumé du poste

City of Coquitlam in British Columbia is seeking a dynamic Customer Service Supervisor for the Bylaw Services team. The role oversees day-to-day administrative operations of the public service counter, handling multiple priorities in a fast-paced environment and providing leadership to clerical staff.

The ideal candidate will have Grade 12, a valid BC driver's license, and experience with Amanda and Tempest applications, POS and cash handling, plus strong communication and problem-solving

Qualifications

• Supervise and assist clerical staff in the division.
• Review procedures and seek process efficiencies.
• Handle inquiries regarding bylaws and policies.
• Strong POS and cash handling knowledge.

Responsabilités

• Oversee daily operations of the public service counter.
• Manage multiple priorities with deadlines.
• Train and direct staff on tasks and expectations.
• Ensure in-person, phone and email inquiries meet customer service standards.

Connaissances

Leadership

Customer service

Problem solving

Verbal & written communication

Teamwork

Formation

Grade 12 or equivalent

Outils

Amanda

Tempest

Description du poste

One of BC’s Top Employers, the City of Coquitlam offers meaningfulcareer opportunities to make a difference within the local community. Asthe sixth largest city in BC, we are home to more than 150,000 residents. Ourdiverse municipality is a great place to work as it continues to grow throughinnovative urban design, inspiring arts, culture and recreation programs, andstate-of-the-art transportation systems. Our brand is built on managing ourresources in a responsible and sustainable manner, while supporting a vibrant,growing regional urban centre.Weenvision a bright future in Coquitlam that we hope includes you!

About You / What We Are Looking For

We areseeking a dynamic, experienced Customer Service Supervisor to join our Bylaw Servicesteam.This position will be responsiblefor overseeing the day-to-day administrative operations of the public servicecounter of the division.Working in a fast-paced, demanding but fun environment, the successful incumbent will beexpected to manage multiple priorities with competing deadlines; carry outtasks and identify priorities with little supervision or direction; exercisesound decision making; and demonstrate tact, diplomacy and political acumen ina local government setting.

Reportingto the Manager Administrative Services and Animal Shelter the successfulincumbent will be required to supervise and provide assistance to otherclerical staff in the division;generateand prepare reports;handle internal andexternal inquiries regarding interpretation of bylaws and departmentalpolicies, practices and procedures;havethe ability to review current procedures and seek out process efficiencies andupdate as required;provide training andon-going staff direction regarding tasks and expectations;have a strong understanding of POS and cashhandling and monitor and ensure that customer service standards are met forin-person, telephone and email enquiries.

Minimum Qualifications

The ideal candidate is driven to achieveexcellence in customer services; has proven abilities to exercise soundjudgement and leadership, especially as it related to problem solving;strategic and analytical thinking; strong verbal and written skills; strongtechnical skills; is highly collaborative and functions well as amulti-disciplinary team and has the ability to deliver on a wide range ofresponsibilities with little supervision.

The successful candidate will have completed Grade 12, supplementedwith relevant courses and related supervisory experience or an equivalent ortraining and experience. A validBritish Columbia Driver's License is required.

Preferred Qualifications

The ideal candidate will have relevant experience in a governmentsetting, as well as experience using Amanda and Tempest applications.

What We Offer:

T his CUPE position has an hourly rate range of $40.23 - $47.35. The rate of pay is based on a variety of factorsincluding qualifications, knowledge, experience and skills.

You will have the chance to join a rapidly growing and diverse teamdedicated to supporting the local community, and be able to engage in varietyof learning and development opportunities. Additionally, there is anopportunity to participate in an earned day off/flex day program. City offersan attractive vacation and extended benefits package, including the ability tocontribute to the Municipal Pension Plan.

Accessibility / Equal Opportunity Employer

The City of Coquitlamis proud to be an Equal Opportunity Employer working towards enhancingequitable practices in our recruitment and retention processes. As anorganization we are committed to creating an inclusive work environment tosupport our growing and diverse work force. To learn more about what equity,diversity, and inclusion means, and the City’s efforts in support of theseprinciples, please visit coquitlam.ca/edi for more information.

If at any time during the application or recruitment process you requireadditional assistance or an accommodation, please contact our team forconfidential support. Staff can also provide in-person support if required.

Good people make Coquitlam great, sign up for career alerts through ourrecruitment portal to stay up to date about opportunities within our team, orfollow us on LinkedIn to learn more abouthow #YouCouldWorkHere too!

We thank allapplicants for their interest; however, only those selected for an interviewwill be contacted.