Customer Service & Warehouse Specialist

EMCO Corporation; Dawson Creek; On-site; CAD 38,000 - 46,000; Full time

Job summary

EMCO Corporation is hiring a Customer Service Associate for our Dawson Creek, BC Profit Centre. You will support customers at the counter, answer inquiries by phone and email, and help with order processing and in-warehouse tasks.

The role requires hands-on, organized work in a fast-paced, team-driven environment. You will engage in inventory organization, loading/unloading trucks, and ensuring timely delivery while upholding Health & Safety standards.

Qualifications

• Grade 12 diploma or equivalent; college/university degree is an asset.
• 2 years of customer service experience or 1 year of warehouse experience.
• Valid Class 5 driver's license with a clean driving record.
• Outstanding customer service and verbal communication skills.
• Ability to learn to safely operate a forklift and other material handling equipment.
• Attention to detail and accurate order processing.
• Ability to learn and operate the software system used to process orders.

Responsibilities

• Assist customers at the counter with product inquiries, recommendations and order processing.
• Respond to customer inquiries via phone and email in a professional and timely manner.
• Enter, pick, and stage customer orders accurately and efficiently.
• Follow Health and Safety rules and legislation while performing job functions.
• Load and unload trucks and operate forklift and material handling equipment.
• Support receiving, organizing, and putting away incoming materials as required.
• Maintain a clean, organized, and safe counter and warehouse environment.
• Follow up on customer orders, backorders, and delivery timelines.
• Process returns and warranty claims in accordance with company procedures.
• Build strong relationships with customers and contribute to repeat business.
• Assist with inventory counts and general PC operations.
• Collaborate with team members and share best practices.

Skills

Customer service

Attention to detail

Verbal communication

Order processing

Education

Grade 12 diploma or equivalent

College/University degree an asset

Tools

Forklift

Order processing software

Microsoft Office

Job description

EMCO Corporation is hiring a Customer Service Associate for our Dawson Creek, BC Profit Centre. You will support customers at the counter, answer inquiries by phone and email, and help with order processing and in-warehouse tasks.

The role requires hands-on, organized work in a fast-paced, team-driven environment. You will engage in inventory organization, loading/unloading trucks, and ensuring timely delivery while upholding Health & Safety standards.