Customer Service & Sales Support Specialist

EMCO Corporation; Peterborough; On-site; CAD 42,000 - 52,000; Full time

Benefits offered by this job

Benefits

Pension plan

Work-life balance

On-the-job training

Job summary

EMCO Corporation is seeking a Customer Service Representative to provide sales support to customers via telephone, email, and walk-ins at our Profit Centres. You will answer inquiries, generate leads, and close sales to increase profit sharing, with support to the Outside Sales function.

Qualifications include 1 year of customer service or counter sales experience, strong MS Office skills, and the ability to manage orders and backorders in a fast-paced environment.

Qualifications

• Grade 12 diploma or equivalent; College and/or University degree an asset
• A minimum of 1 year of experience with customer service or counter sales
• Proficient in the use of Microsoft Office software to communicate via email, analyze customer data and update customer contact files
• Outstanding customer service and verbal communication skills
• Excellent relationship building skills with customers, vendors, and teammates
• Ability to identify customer needs, provide profitable solutions and close the sale
• Ability to learn and operate the applicable software system used to process orders
• Able to work in a fast-paced environment while handling multiple tasks
• Able to learn how to operate material handling equipment

Responsibilities

• Answer telephone calls, emails and in person questions from customers and identify their needs
• Research product for customers and provide recommendations on our assortment of product
• Enter sales orders generated from Profit Centre customers via fax, phone, emails, and texts
• Grow and retain established customer base and develop new business for the Profit Centre
• Follow up on backorders with vendors and provide customers accurate delivery dates
• Send and follow-up with request for quotes to vendors
• Process returns and warranty claims to customers both on account and cash sales including paperwork in compliance with all procedures
• Support Counter Sales and Outside Sales activities as part of the team
• Resolve issues related to customer orders in accordance with our policies and procedures (SPIs)
• Perform other tasks as requested by the Profit Centre Manager

Skills

Customer service

Counter sales

MS Office

Verbal communication

Relationship building

Order processing

Education

Grade 12 diploma

College/University degree asset

Tools

Trend

Eclipse

Excel

Word

Outlook

Job description

EMCO Corporation is seeking a Customer Service Representative to provide sales support to customers via telephone, email, and walk-ins at our Profit Centres. You will answer inquiries, generate leads, and close sales to increase profit sharing, with support to the Outside Sales function.

Qualifications include 1 year of customer service or counter sales experience, strong MS Office skills, and the ability to manage orders and backorders in a fast-paced environment.